Sr Elevator Sales Consultant

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

We are looking for a Sr Elevator Sales Consultant – New Equipment who will build new relationships with owners and owner representatives. You will manage the accounts of existing customers by creating new solutions with them. You will also manage and grow the portfolio by selling maintenance contracts and related digital services. Additionally, you will generate modernization solutions leads.

Essential Functions :

Customer Relationship Management

• Proactively develops and creates customer relationships in your area of responsibility

• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

• In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account whole KONE product portfolio

• Creates interest and demonstrates value of KONE digital offering to influencers and customers

• Ensures customer satisfaction and solving complaints with the rest of the KONE team

• Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM

Sell

• Generates leads, opportunities, orders and contracts to meet the sales budget and pricing targets

• Finds customer needs and designs solution to meet them

• Requests technical know-how from Customer Solutions Engineering (CSE) in tendering phase in non-standard cases and according to local policy

• Arranges pre-tender, pre-booking reviews and ensures Sales-to-Operations handover with complete and correct information

• Is accountable for the project until Order Booking

• Ensures correct project categorization and site readiness to customer

• Driving execution of your individual sales plan including proactive / consultative sales customer visits

• Responsible for gathering relevant information about market and competitors from the field

• Documents full information of opportunities, tasks and visits, including won and lost reasons in CRM

Experience :

• Sales and / or customer service experience

• Experience from / familiar with solution selling methodology

• Experience from / familiar with (selling) complex technology solutions

• Experience from / familiar with KONE customers’ industries is a plus

• Basic digital skills and mindset

Education :

• 3+ years sales and account/project management experience, preferably in service or product sales

• Experience working with customer accounts, with the ability to develop and maintain relationships

• Experience from/familiar with solution selling methodology

• Bachelor’s degree from an accredited college preferred or 5+ years of experience

• Preferred areas of study are: Business, Management, Engineering, Marketing, Supply Chain Management, Communications and Liberal Arts

Skills, Knowledge and Specific Behaviors :

- Collaboration and Inclusion : Builds and maintains strong relationships and networks to achieve wider KONE goals, by treating others with dignity, respect and openness.

- Customer Perspective : Takes customer´s perspective and focuses on those activities which are critical to customer satisfaction while utilizing knowledge on current developments in the industry to seek improvement opportunities.

- Energy and Resilience : Shows energy and drive in your work and approaches issues with a “can do” attitude to show that you can recover quickly from setbacks.

- Learning Focus : Actively seeks out opportunities to learn and develop by seeking feedback to understand own impact, strengths and development needs.

- Impact and Influencing : Communicates with confidence and clarity to mitigate barriers to open communication.

- Results Focus : Focuses on achieving results / avoiding distractions by following tasks / projects through to completion and setting challenging goals in order to exceed expectations.

- Proactive Communication : Openly communicates appropriate and useful information to other including updates and changes through effective two way communication utilizing methods like active listening.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers