Sr. Director Sales Development

Why BirdEye?

There’s been a fundamental shift in how we buy and sell. Once, business began with an introduction and ended in a transaction. Then came subscriptions and recurring relationships. Now we live in an Experience Economy, where customers are everything.

The world of Customer Experience (CX) is exploding and BirdEye is democratizing access to it. We bring omnichannel CX to businesses from main street to the Fortune 500. We’re on a mission to empower businesses to meet, convert, and thrive with their customers.

We do it for the customers who need the best, the business innovators bringing it to them, and the global team here building it all. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

Founded in 2012, BirdEye is headquartered in Silicon Valley. In 2019, BirdEye was ranked #1 in Online Reputation Management and #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

To learn more, please visit: https://birdeye.com

What You’ll Do:

Birdeye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with a competitive drive to build, manage and operate a best in class Sales Development team. As a Sr. Director of Sales Development, you will lead a team of Business Development Reps (BDR), Sales Development Reps (SDRs) and Managers and drive the organization's outbound sales efforts. You will play an integral role in the company’s high growth and the success of the sales organization.

Responsibilities:

• Ongoing hiring, mentoring and development of the sales BDR and SDR team which includes recruiting, hiring and training new members, coaching reps on strategy and technique for cold calling clients and following up on sales leads, and having consistent 1/1’s with team members
• Work closely with BDR Managers on lead and pipeline management
• Work with Business Partners and Corporate Sales on territory development
• Refine and evolve a scalable, measurable and predictable process for running and growing the team
• Provide weekly reporting on volume statistics, lead pipeline, conversion to qualified prospects, sales opportunities generated and campaign effectiveness to our Executive Leadership team
• Generate the process for Business Development Team to prospective customers through cold calling, custom and personalized outreach, creative outbounding and lead qualification
• Qualify leads generated from Marketing programs and promotions
• Route Marketing Qualified Leads (MQL) to the correct District and Commercial sales team or channel partners
• Follow up on MQLs with the sales team to ensure they are processed timely and leads to pipeline creation

• Minimum of 3-5 years of multi-level management experience
• Minimum of 5-7 years Sales Development experience
• Bachelor’s degree required
• Experience directly managing a sales development team with outbound cold calling processes
• Proven track record of leading a successful quota-carrying team
• Possess a high energy, strong desire to achieve top results with a positive “can-do" attitude over the phone and in-person
• Creative problem-solver
• Excellent communication skills with high-level decision makers
• Ability to navigate SFDC reporting, dashboards, and sales acceleration tools (SalesLoft, Navigator, Alyce, Chorus, etc)
• Resourceful & ability to adapt quickly to changing environment
• Experienced in hiring and working in a rapidly growing environment
• Experience working with C-Level Executives

Why You’ll Join Us:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. We’re obsessed with our customers. We put their happiness at the center of every decision, and we view our customers’ weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

Benefits:

• A competitive salary
• A rich benefits package including medical, dental, and vision
• 401(k) plan
• Abundant opportunities that come with a dynamic and fast-growing organization!