Sr. Blackbaud Platform Administrator

About Susan G. Komen

Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 30 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. and in more than 30 countries. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach and public policy initiatives in order to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two way accountability with a focus on continual improvement both personally and professionally!

What You'll Be Doing in the role of Sr. Blackbaud Platform Administrator

At Susan G Komen, we leverage a variety of business solutions, across our organization, to acquire, engage and retain fundraisers to support our mission. Komen runs a variety of community-based experiential programs including the 3-Day, Race For The Cure, MORE THAN PINK Walk, DIY, BigWigs and Pink Tie Guys to raise funds for Komen’s mission. The senior peer-to-peer administrator will play an important hands-on role in managing the platforms that power these programs. This candidate will work across multiple teams to provide strategic and tactical technical guidance necessary to execute current and future experiential programs. This includes designing and launching new platforms, day-to-day configuration, support, and maintenance of existing platforms and ensuring standardization, data integrity, and data hygiene. Acting as the liaison between business users and technical resources, this candidate will be responsible for managing all the Peer-to-Peer (P2P) platform integrations and data flows.

What You Will Bring to the Table

Serve as a technical & architectural thought leader for P2P platforms and lead the effective prioritization for planned projects.

Collaborate w/ Product Management & business groups to develop the technology roadmap for the P2P platforms.

Design, plan and execute the P2P platform enhancements to successfully meet business objectives.

Design, plan and execute implementation and the use of P2P platforms to support Experiential programs. This includes designing the data model, registration workflow, event-specific pages, payment integrations, constituent management and communication systems.

Ensure all the key stakeholders are kept abreast w/ the changes and enhancements in the P2P platform.

Own the P2P platform integrations. This includes integrations with Komen’s web, CRM platform, email systems, BI and other reporting systems.

Understand and own the data models, define and ensure adherence to the data hygiene rules.

Develop, execute, and maintain systems for data cleansing, data loads, data syncing, report preparation and list generation, and data and gift entry and relationship management.

Create customized reports and dashboards that meet business requirements and track the desired metrics.

Serve as primary organizational contact to troubleshoot customer support issues with P2P platforms and connected third-party apps and software.

Design, develop and deploy Data storage and data connectors. This includes database & table schema, Stored Procedures, and SQL jobs.

Design, develop and deploy integration connectors with various homegrown & 3rd party on-Prem and cloud-based solutions. Manage projects from inception to implementation and beyond.

Develop, maintain, and ensure adherence of software development life cycle (SDLC) to facilitate high-quality software and overall development and deployment process.

Design, develop and deploy front-end (HTML, JavaScript, Angular) and back-end modules and integration connectors.

Report to senior management and business project management on the P2P platform’s design, development, testing, and deployment processes.

Budget management, project prioritization, research, and recommendation of new systems/software products and services.

Oversee day-today activities and operations for the P2P platform.

We already know you will also have

At least five years of hands-on technical experience with P2P Platforms (Blackbaud’s Luminate Online, Donor Drive, Funraisin, etc.,)

At least five years of relevant experience with JavaScript/CSS, databases, and data modelling.

Strong working experience in ETL, Experience working with dynamic content using session variables.

Ability and passion to debug solve problems collaboratively with a small team, but also be able to execute independently and make strong recommendations.

Requires strong ability to listen and synthesize, develop frameworks, and create clear and compelling project planning, communication, and presentation materials including business cases, teamwork plans, implementation roadmaps, etc.

Proven track record of managing P2P Fundraising platforms.

Strong experience with Microsoft SQL Server and working experience with No-SQL databases.

Experience working with JIRA.

Work Experience: Five years of experience in information systems, business administration or related discipline.

Education: Computer Science, Information Technology or Engineering degree or other STEM degree, or equivalent professional software engineer experience and expertise.

Preferred experience includes:

Experience in troubleshooting and resolving database integrity, integration, and performance issues.

Ability to prioritize and multi-task in a fast-paced agile environment with high standards and tight deadlines.

Ability to translate business requirements into technical deliverables.

Detail-oriented with strong planning skills, good judgment, and consistent follow through.

Highly organized, responsible, and attentive to timelines and details.

Strong communication skills, fluent in both verbal and written English with the ability to communicate complex topics in simplified terms.

Ability to self-manage and work in a fully remote environment.

Excellent project management, meeting management, and organizational skills required.

Excellent analytical and problem-solving skills.

Experience with WordPress and Asana are a plus.

Personal qualities like integrity, credibility, and commitment to Susan G Komen’s mission.

Experience working with fundraising event management needs with features like registration, signing waivers, and e-commerce.

Experience monitoring fundraising performance and identifying growth opportunities with reporting and benchmarking data (Google Analytics).

Must be an effective multi-tasker comfortable working on multiple products and projects.

Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical initiatives.

So what's in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. That is what Komen provides away from the computer:

• Competitive salary
• Health, dental, vision and a retirement plan with a 6% employer match
• Generous Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!

Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally we embrace Diverse Teams & Perspective and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

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