Sr Associate, Process Management (Shopping)

Center 1 (19052), United States of America, McLean, Virginia

Sr Associate, Process Management (Shopping)

Shopping - Senior Associate, Process Management - Job Description

We are seeking a highly-talented and adaptable Process Manager to join the Shopping team, with a focus on operations and risk management. The ideal candidate will have a passion for process development and problem solving. The role will encompass a variety of areas and activities, including process management, documentation, risk assessment, and reporting/communications. We’re looking for a candidate who works well in the midst of rapid change and growth - flexibility, positive attitude, and strong communication skills are a must.

We believe that if we take care of our team, our team will take care of our customers. We strive to create opportunities for development and want to use our experience of scaling consumer companies to support your career growth. We value honesty and open debate, and have built our culture around a simple proposition - we solve hard problems so we can create delightful experiences for customers.

Responsibilities include:

• Process management and documentation - assist in documenting new and changing processes and controls and ensuring we approach our work with an audit-ready mindset

• Support Shopping’s well managed agenda by aiding in risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk

• Documenting risks, results, and issues and working with internal partners on remediation plans

• Partnering with team leads, including Shopping servicing, to ensure clear communication of team goals and project requirements

• Serve as point of contact for customer inquiry escalations and to collect ideas for process and product improvement changes

• Represent Shopping to ensure appropriate messaging to customers

• Own collateral review process and make updates to ensure accuracy and clear understanding for customers

• Collaborate with Shopping team on new intent, initiatives, and Enterprise requests

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 2 years of experience with Microsoft Office or G Suite

• At least 1 year of experience working within financial services on customer servicing applications, process management, risk management, or project management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 2+ years of process management experience

• 2+ year of experience working within financial services on customer servicing applications, process management, or change management

• 1+ years of experience with customer management software ( Zendesk)

• 1+ years of experience with project management tools (Airtable, Asana)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).