Specialist, Records & Registration
- Full-Time
- Asheville, NC
- Asheville-Buncombe Technical Community College
- Posted 2 years ago – Accepting applications
Job Description
Posting DetailsPosition Title Specialist, Records & Registration
Position Type Full Time Regular
Annual Schedule 12 months
Expected Work Schedule Standard
Anticipated Days Monday - Friday
Anticipated Hours 9AM - 6 PM M-TH and 8AM- 5PM Fri, with occasional overtime and/or Saturday hours
Anticipated Hours per Week 40
Work Location A-B Tech Main Campus
Job Description SummaryProcess transcript requests and manage the transcript ordering process. Provide excellent customer service to both students and employees by responding to phone, email, and walk-in inquiries. Keep class and student records (both paper and computerized) organized and updated in an orderly and timely manner in accordance with appropriate accreditation and state regulations. Perform backup transcript evaluation and course substitution duties as needed.
Duties1. Manages the transcript ordering process, including processing on-demand transcripts for walk-in students; providing support to students using the third-party transcript ordering software (Parchment); communicating with the third-party software vendor to resolve concerns related to the ordering and delivery of transcripts, and maintaining College webpages and other communications related to the transcript ordering process. 2. Responds to phone, email, and walk-in inquiries from both students and College employees. Serves as the first point-of-contact and primary customer service representative for the Records and Registration Office, utilizing effective verbal and written communications skills. 3. Processes registration changes and overrides for curriculum students and faculty advisors. Use critical thinking skills to resolve concerns related to registration and course schedules. 4. Provides administrative support to the Records and Registration office including data entry, scanning archived student records, demographic information changes, transcripts, etc. 5. Assists with graduation processing and the commencement ceremony. 6. Creates and modifies course sections for Independent Study, High School, and irregular classes as needed, and ensures proper recording and management of records related to course schedules. 7. Assists with collection and recording of information needed to assist with the preparation of audit materials. 8. Provides backup support to the Student Services Information Desk as needed. 9. Releases curriculum student information in compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA). 10. Performs other clerical duties as assigned by the Registrar or Associate Registrar. 11. Contributes to the College Vision, Mission, Values, and RISE statement. 12. Supports workforce diversity in all its aspects. 13. Performs other duties as assigned.
Minimum Requirements (Applicant must meet all of the minimum requirements)1. Must have a minimum of an Associate degree;
2. Must have a minimum of one year of full-time or equivalent experience working closely with sensitive records;
3. Must have a minimum of one year of full-time or equivalent experience serving the public in face-to-face, phone, and written formats.
Preferred Qualifications1. Must have a minimum of a Bachelor’s degree;
2. Experience working in the NC Community College system and with related software.
3. Must have a minimum of one year of full-time or equivalent experience working in a college Student Services office environment;
4. Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.
Special Instructions to ApplicantsApplicant Should:
1. Read the following before submitting the Application:
2. Upload Required Documents:
PLEASE NOTE: DIPLOMAS OR A COPY OF DEGREE IS NOT ACCEPTABLE INSTEAD OF TRANSCRIPT
If selected for hire:
PLEASE NOTE: FAILURE TO COMPLY MAY RESULT IN THE WITHDRAWAL OF THE JOB OFFER.
Why Should I Work at A-B Tech?A-B Tech is nestled in the mountains of Western North Carolina and has served as the region’s premier two-year college since our establishment in 1959. With five locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately 10,000 curriculum students, 14,000 continuing education students, and 1,100 faculty & staff. We offer an array of programs to meet local workforce needs which culminate in 55 degrees, 18 diplomas, and 56 certificates. A-B Tech is indicative of the modern comprehensive community college – providing innovative educational programming and collaborative community development. If you are dedicated to student and community success, then we invite you to explore employment opportunities at A-B Tech. We hope you will consider joining the A-B Tech Trailblazer family!
A-B Tech Welcoming Culture (R.I.S.E)A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, and Support for Everyone.
This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more!
A-B Tech is looking for:A person who shares our commitment to sustaining a workplace that offers equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability genetic information/medical history, age, and/or veteran/military status. In addition, the College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.
Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration) 02/02/2022
Start Date 03/01/2022
Keep Open Until Filled Yes
Salary or Hourly Pay Range (Salary is Non-Negotiable) Salary: $30,888 - $34,746 Total Comp: $48,616 - $53,718
Total CompensationYour total compensation goes beyond this maximum salary. Your A-B Tech benefits represent nearly 30% of your total compensation.
The total compensation for this position includes an 21.68% employer contribution to a defined pension plan, contributions towards medical and dental policies and fully funded life insurance / accidental death & dismemberment policy.
Benefits Summary
QuestionsA-B Tech’s Human Resources (HR) department is located on the main campus at the Sunnicrest House. This beautiful Tudor-style Historic house served as a private residence for guests of the Vanderbilt family for the first century of the home’s life. Today you will find a professional HR family that is dedicated to ensuring all employees and applicants receive fast and accurate answers, compassion, fairness, and kindness from Monday through Friday 9:00 am – 5:00 pm. To ensure a prompt hiring process, please read the application directions located on the HR website. For questions, you may email us at hr@abtech.edu.
Apply to this Job
Position Type Full Time Regular
Annual Schedule 12 months
Expected Work Schedule Standard
Anticipated Days Monday - Friday
Anticipated Hours 9AM - 6 PM M-TH and 8AM- 5PM Fri, with occasional overtime and/or Saturday hours
Anticipated Hours per Week 40
Work Location A-B Tech Main Campus
Job Description SummaryProcess transcript requests and manage the transcript ordering process. Provide excellent customer service to both students and employees by responding to phone, email, and walk-in inquiries. Keep class and student records (both paper and computerized) organized and updated in an orderly and timely manner in accordance with appropriate accreditation and state regulations. Perform backup transcript evaluation and course substitution duties as needed.
Duties1. Manages the transcript ordering process, including processing on-demand transcripts for walk-in students; providing support to students using the third-party transcript ordering software (Parchment); communicating with the third-party software vendor to resolve concerns related to the ordering and delivery of transcripts, and maintaining College webpages and other communications related to the transcript ordering process. 2. Responds to phone, email, and walk-in inquiries from both students and College employees. Serves as the first point-of-contact and primary customer service representative for the Records and Registration Office, utilizing effective verbal and written communications skills. 3. Processes registration changes and overrides for curriculum students and faculty advisors. Use critical thinking skills to resolve concerns related to registration and course schedules. 4. Provides administrative support to the Records and Registration office including data entry, scanning archived student records, demographic information changes, transcripts, etc. 5. Assists with graduation processing and the commencement ceremony. 6. Creates and modifies course sections for Independent Study, High School, and irregular classes as needed, and ensures proper recording and management of records related to course schedules. 7. Assists with collection and recording of information needed to assist with the preparation of audit materials. 8. Provides backup support to the Student Services Information Desk as needed. 9. Releases curriculum student information in compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA). 10. Performs other clerical duties as assigned by the Registrar or Associate Registrar. 11. Contributes to the College Vision, Mission, Values, and RISE statement. 12. Supports workforce diversity in all its aspects. 13. Performs other duties as assigned.
Minimum Requirements (Applicant must meet all of the minimum requirements)1. Must have a minimum of an Associate degree;
2. Must have a minimum of one year of full-time or equivalent experience working closely with sensitive records;
3. Must have a minimum of one year of full-time or equivalent experience serving the public in face-to-face, phone, and written formats.
Preferred Qualifications1. Must have a minimum of a Bachelor’s degree;
2. Experience working in the NC Community College system and with related software.
3. Must have a minimum of one year of full-time or equivalent experience working in a college Student Services office environment;
4. Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.
Special Instructions to ApplicantsApplicant Should:
1. Read the following before submitting the Application:
- Application Selection Process
- Technical Support Tips
2. Upload Required Documents:
- When applicable, upload the relevant transcript that correlates to the degree requirement in the minimum requirement or preferred qualifications with in the job posting. The transcript must show the individual courses taken and the degree that is conferred or awarded.
PLEASE NOTE: DIPLOMAS OR A COPY OF DEGREE IS NOT ACCEPTABLE INSTEAD OF TRANSCRIPT
If selected for hire:
- If selected for hire, official sealed transcripts from an institution accredited by an accrediting agency recognized by the US Department of Education are required to be received a minimum of two business weeks before the first day of work.
- Transcripts outside of the United States, must be accompanied by an evaluation completed by a NACES recognized agency and received by Human Resources at least two weeks prior to the first day of work.
PLEASE NOTE: FAILURE TO COMPLY MAY RESULT IN THE WITHDRAWAL OF THE JOB OFFER.
Why Should I Work at A-B Tech?A-B Tech is nestled in the mountains of Western North Carolina and has served as the region’s premier two-year college since our establishment in 1959. With five locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately 10,000 curriculum students, 14,000 continuing education students, and 1,100 faculty & staff. We offer an array of programs to meet local workforce needs which culminate in 55 degrees, 18 diplomas, and 56 certificates. A-B Tech is indicative of the modern comprehensive community college – providing innovative educational programming and collaborative community development. If you are dedicated to student and community success, then we invite you to explore employment opportunities at A-B Tech. We hope you will consider joining the A-B Tech Trailblazer family!
A-B Tech Welcoming Culture (R.I.S.E)A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, and Support for Everyone.
This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more!
A-B Tech is looking for:A person who shares our commitment to sustaining a workplace that offers equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability genetic information/medical history, age, and/or veteran/military status. In addition, the College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.
Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration) 02/02/2022
Start Date 03/01/2022
Keep Open Until Filled Yes
Salary or Hourly Pay Range (Salary is Non-Negotiable) Salary: $30,888 - $34,746 Total Comp: $48,616 - $53,718
Total CompensationYour total compensation goes beyond this maximum salary. Your A-B Tech benefits represent nearly 30% of your total compensation.
The total compensation for this position includes an 21.68% employer contribution to a defined pension plan, contributions towards medical and dental policies and fully funded life insurance / accidental death & dismemberment policy.
Benefits Summary
- Medical and Pharmacy Plan
- Dental Plan
- Vision Plan
- Flexible Spending Accounts
- Short and Long Term Disability
- Death Benefits
- Life Insurance
- Supplemental Policies
- Professional Liability
- Vacation Leave up to 26 days per year
- Sick Leave of 12 days per year
- Holiday Leave
- All required protected leaves plus: Civil, Bereavement, Parental, Community Service, Maternity/Paternity, Shared, Educational, Military
- Tax-sheltered Supplemental Retirement Plans
- Tuition Reimbursement Plan
- State Employees Credit Union membership
- Employee Assistance Network
- Annual Flex Benefit
- Alternative Work Schedules
- Longevity Pay
- Educational Attainment
QuestionsA-B Tech’s Human Resources (HR) department is located on the main campus at the Sunnicrest House. This beautiful Tudor-style Historic house served as a private residence for guests of the Vanderbilt family for the first century of the home’s life. Today you will find a professional HR family that is dedicated to ensuring all employees and applicants receive fast and accurate answers, compassion, fairness, and kindness from Monday through Friday 9:00 am – 5:00 pm. To ensure a prompt hiring process, please read the application directions located on the HR website. For questions, you may email us at hr@abtech.edu.