Specialist-Field Compliance

POSITION OVERVIEW:

Under general direction, plan, organize, control and regularly review organization processes/operations to ensure the achievement of day-to-day and longer-term goals with respect to quality operations, risk mitigation and policies and procedure compliance. Provide guidance and support to Service Centers, Districts and Regions as assigned in relation to policy and procedures in critical risk functions. Perform Service Center assessments, develop best in class analysis resulting in quality improvements.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Develop, maintain and ensure compliance with procedures and metrics that impact quality throughout the organization. Perform complex quality analyses and inspections, monitor the effectiveness of various processes through use of data and internal programs.

2. Promote, educate, guide, and monitor the adoption of quality processes with all levels of employees

3. Develop and provide quality and risk mitigation education to Service Center personnel while at Service Center; including but not limited to education relating to job duties and proper ways to perform job functions in accordance with company policy and procedures

4. Collaborate with peers and leadership in quality related activities including the service center assessments that add strategic value to the corporation including process and procedural development activities, continuous improvement actions and process mapping and streamlining

5. Contribute to the development and adoption of best practices across FXF operations with district-wide training initiatives such as training calls, operational processes/procedures for facilities regarding compliance and other various training

6. Develop positive relationships with all employees in the area of risk mitigation, compliance expectations

7. Communicate expectations in regard to quality efforts, performance, compliance and risk mitigation effectively

8. Utilize all the communication channels to develop and deliver effective communications including pre-shifts, meetings and daily interactions

9. Perform Service Center assessments as assigned both in person and virtually

10. Reviews quarterly Service Center Self-Assessment documentation for completeness and accuracy; reports findings of review to management

11. Ensure appropriate practices and procedures are being conducted to mitigate risks

12. Participate in various ad-hoc projects

13. Comply with all applicable laws/regulations, as well as company policies/procedures

14. Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• Bachelor’s Degree/Equivalency in transportation, logistics, business or related field plus three (3) years’ work experience, one (1) of which must be in a leadership capacity
• Must possess thorough understanding of the Less Than Truckload (LTL) industry and Service Center Operations
• Thorough knowledge of company policies and procedures
• Good time management, organizational, problem solving and interpersonal skills
• Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook

• Strong verbal and written communication skills
• Excellent leadership skills with completed QDM coach status
• Able to work without management present and take initiative without immediate local supervision

WORKING CONDITIONS:

• Position requires extensive and frequent travel
• Hours may vary due to operational/travel need

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.