Specialist, Business Operations & Innovations

CORE DUTIES AND RESPONSIBILITIES:

• Review assigned program/service areas to determine ongoing compliance with applicable local, state, and federal rules and regulations, contractual requirements, and Agency policies and procedures. Occurring monthly, quarterly, or as needed.

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Develop and utilize quality review tools as needed to support and document performance results

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Prepare and issue timely and accurate quality review reports identifying observations. Maintain complete, organized and accessible quality review records

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Facilitate and work alongside program and administrative staff to document and improve processes; create and update process maps and procedures, and provide technical assistance as needed

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Develop good working knowledge of local, state, federal and contractual rules and regulations, and interpret information to assess needed changes, additions, deletions to procedures and process maps

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Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner and into CCS Program Database

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Establishes rapport and credibility with internal and external customers by providing solution oriented communication

Other duties may be assigned at the discretion of management

Education
Required

• Bachelors or better

Skills
Required

• Microsoft Excel

Preferred

• Microsoft Office
• Brainstorming
• Troubleshooting
• Data Analytics

Behaviors
Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations
Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time