Spec II, Core Non-Dflt

Overview: The Specialist will be responsible for the timely processing as well as a variety of functions within the department, such as: disbursements, escrow analysis, ARM adjustments, credit corrections and/or exception reports. Will handle specialized regulatory or investor requirements as well as manage internal escalations.Job Description:

• Process job functions in accordance with established (Service Level Agreement) SLA
• Research and analyze consumer accounts in order to respond to inquiries
• Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests
• Assist with creation of policies and procedures and compliance
• Setting expectations and working with other supporting organizations and departments to fulfill the request
• Responsible for researching the mortgage servicing platform to ensure accurate and timely data is updated on each account
• Meet outlined production and quality standards
• Obtain appropriate management approvals for escalated issues or disbursements
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following::

• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Must have strong written and verbal communication skills
• Understands business implications of decisions; aligns work with strategic goals
• Must have good business mathematical skills
• Proven ability to analyze data and determine anomalies
• Ability to able consistent judgment across all scenarios
• Ability to work in a team environment
• Must be a strong team player
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Financial Services and, if possible, mortgage industry experience preferred

Years of Experience: : 3 Education:: Associate's Degree