Spatial Migration Specialist_9988

The Migration Specialist is responsible for supporting and managing client migrations to our next generation platform from a legacy software platform. The Migration Specialist will ensure client satisfaction during the migration experience by coordinating the migration project activities. The Migration Specialist will apply customer service and problem-solving skills to provide high quality service. Responsibilities may vary as directed by manager.

Essential Functions

• Send client communications using standardized message templates
• Perform basic client configuration within the user interface of the platform
• Respond to client inquiries to answer questions and resolve issues
• Accurately track client migration activity
• Engage client business and technical teams in regular touchpoint meetings
• Escalate critical issues effectively
• Provide administrative support to Client Service professionals on complex migrations

Job Requirements

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• 1-3 years related experienced (college education may count for related experience)
• Intermediate computer skills and knowledge of Microsoft systems required
• Attention to detail
• Excellent communication skills
• Ability to work independently and maintain tight deadlines
• Analytical skills and good judgment