Spa Receptionist, Kohler Waters Spa

Location: Chicago, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities of a Spa Receptionist include:

• Provide service and maintain cleanliness standards at a Forbes 5-Star level
• Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
• Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
• Complete understanding of all health related contraindications associated with all treatments
• Support all spa retail activities outside of retail team hours
• Process all retail transactions, paying special attention to details
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
• Attendance at spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences
• Maintain cleanliness of the Spa serving hours (wash dishes and put away all ingredeints)
• Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all

This is a part time position, working weekdays & weekends with shifts between 8:00am and 9:00pm.

Skills/Requirements

• Prior customer service experience within a spa environment preferred, but not required
• Strong communication skills and ability to work in a fast paced environment
• Strong detail-orientation
• Ability to perform tasks requiring use of multiple computer/guest management systems

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.