SPA CONCIERGE

The Spa Conierge conducts customer orientation sessions with spa program customers including spa tours, scheduling appointments and counseling customers in planning their programs.

• Warmly greet and assist customers with check-in, billing and check-out process

• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette

• Accurately process reservation requests for spa treatments and salon.

• Ability to explain specific spa treatments and services based on customer needs and interests

• Conduct tours of the spa facilities for hotel and outside customers

• Make reminder phone calls to clients about their appointments

• Escort clients to appropriate locations or services

• Assist customers with special requests and provide hospitality services as directed, such as water, tea service, etc.

• Adhere to established guidelines for payment/sale process

• Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested customers at reception desk

• Replenish retail inventory as necessary

• Maintain orderliness and cleanliness of retail and reception areas

• Adhere to established health and safety standards.

• Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

• Comply with all departmental and Company policies

• Maintain confidentiality of all Borgata proprietary information, including personal customer information

• Promote positive customer relations for all customers by providing prompt, courteous and efficient service.

• Resolve customer complaints in a manner which promotes positive customer relations

• Perform other related duties as assigned

• Exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a fast paced environment.

• Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.

• Must be able to work holidays, weekends, and flexible shifts/hours.

• Must be able to lift up to 5 pounds.

• Physically capable of using the required equipment and/or tools specific to position.

• One year related experience in spa or hotel operations preferred

• Excellent telephone etiquette and communication skills

• Warm, enthusiastic and hospitable personal manner

• Good organizational skills and detail orientation