Solutions Designer

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000+ trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Application Requirements

A cover letter must be included as the first page of your resume. The cover letter should be no longer than one page. Please address why you are a good fit for this specific job posting, and your desired compensation range.

NMC Solutions is where many of the most elegant, intuitive, and cutting-edge digital tools are built at Expeditors. When transnational customers, or one of our global district offices, engages the NMC, they ask a variety of questions, but at the heart of most questions is this: How can I see my data in ways that are accessible, clean, and that will help me do better business?

NMC Solutions is the place where creativity meets applicability, and where we build tools that speak to that core question. We build digital tools that are beautiful, and that make a difference. NMC Solutions is the customer-facing side of this organization, and what we build becomes the stamp of excellence that we maintain day in and day out. Our work serves our customers, and attracts others to be a part of our vision.

The role of a Solution Designer focuses on the design and curation of digital tools that do things such as:

• Allow customers to make prognostic decisions about how best to move their inventory through our network by using the best data available;
• Provide top-to-bottom visualizations of how a customer’s suppliers, shippers, and carriers are meeting their shipping needs;

This person will work directly under the guidance of the Solutions Manager, and will interface daily with NMC leadership and Network Developers (ED&A). The successful candidate will first gain on-the-job knowledge of the industry and the kinds of data presentations we provide. This person will then work closely with the Solutions Manager and ED&A to design tools where design and customer accessibility are paramount.

The ideal candidate will be prepared to collaborate on multiple project at once, beginning work from the moment of ideation through to final publication. This person will be creative, detail-oriented, and will stay mindful of customer needs and validate design plans with relevant stakeholders. Regular, thoughtful, and professional communication with members of the team and project will be essential. This person will increase efficiency, quality, and consistency in our growing suite of tools. The ideal candidate will be ready to speak up, add value, and begin designing our most exciting tools right away.

Major Skills and Responsibilities

• Manage Projects: Develop User Experience plans and survey, re-calibrate for efficacy of the design.
• Analyze Data: Customer and Expeditors data in order to fully understand, and display data to show a meaningful story or impact.
• Comprehend KPIs: Understand “Customer Quality Scores” to ensure value is added to stakeholders, internal and external.
• Possess exceptional analytical and conceptual thinking skills.
• Capable presentation, public speaking, and meeting facilitator skills.
• Ability to develop and maintain lasting relationships with internal and external stake holders.
• Ability to work independently, self-starter.

Minimum Qualifications

• Bachelor’s Degree, or equivalent experience, in Marketing, Design, Information, or equivalent field, with an emphasis on User Design and Accessibility
• Knowledge of BI design, such as Power BI, Tableau, SAS, etc.
• Proficient in data visualizations
• Exceptional customer service, presentation, research, verbal and written communication
• Fluent in English

Desired Qualifications

• Experience in Business, Supply Chain/Logistics, Finance, Economics or related field is preferred, but not required
• Familiarity with SQL, Python, and the tenets of Database Management is preferred, but not required
• One year of experience in finance, data analysis, project management, or related field is preferred, but not required
• Qualifications in supply chain management or logistics is preferred, but not required
  • IATA/FIATA
  • Brokers License
  • University/Specialist Certifications

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Relocation will not be provided.

All your information will be kept confidential according to EEO guidelines.

This position is based at our DTW/Romulus area office.