Soldier Family Assistance Counselor (SFAC)

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Army Transition Assistance Program (TAP) exists to provide members of the Armed Forces with the highest quality of services, training, and transition support to make their transition from the military into civilian life a success.

The Soldier Family Assistance Counselor (SFAC) is the TAP Center's principal provider of services to transitioning Service Members and their Family Members. The SFAC complies with the instructions of the Contract Installation Manager (CIM) to perform tasks in accordance with the Performance Work Statement (PWS). SFAC Counselors must have the flexibility to work non-standard hours as needed to properly serve and assist clients. Counselors rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. SFAC Counselors provide the same services as the Transition Counselors; however, the services are tailored to all Integrated Disability Evaluation System (IDES) clients authorized to receive services.

Duties and Responsibilities:

• Provide individual counseling for personal interaction enabling users to ask questions, seek clarification and obtain assistance resulting in an Individual Transition Plan (ITP).

• Schedule, set-up classroom, announce and plan local briefings.

• Coordinate Department of Labors (DOL) Employment Workshops and VA Benefits Briefings as required to meet the needs of the Soldiers.

• Provide Transition Briefing for clients with required information regarding available transition services and eligibility requirements for transition benefits.

• Notify the eligible Soldiers of the required pre-separation counseling.

• Conduct individual counseling.

• Develop an ITP.

• Develop a résumé of choice (federal or private sector).

• Discuss and develop individual transition goals.

• Provide counseling about continuum of service.

• Provide follow-on counseling and assist in completing the deliverable for the Soldier’s gap analysis.

• Identify, schedule, and conduct TAP employment assistance workshops as well as conduct regional outreach, pre-separation counseling and assistance.

• Other duties: complete all mandatory Government training; safeguard PII; file records according to ARIMS; upload information into integrated Personnel Electronic Records Management System (iPERMS; after training received from the Government); participate in sustainment training events as offered.

Required:

• Bachelor's Degree from an accredited institution accepted with additional experience (below).
• Experience requirements:

• Must have 2+ years career counseling, education, or related experience.

• And one of the following criteria must be met:

** 2 years of experience in Military lifestyle through personal and/or professional experience with Military

personnel and Military Family members

** If non-military, 4 years of experience in counseling

• Strong verbal and written communication skills.
• Customer services skills required.
• Must be able to assess client needs.
• Must be able to conduct individual and small group training.
• Individual must be familiar with standard concepts, practices, and procedures within TAP.
• Applicants must successfully undergo a background investigation (National Agency Check)
• Applicants must be a U.S. Citizen.
• Experience with software packages such as MS Word, Excel and PowerPoint.

Preferred:

• Master’s degree in Training and Development, HR Management, Counseling, or related field from an accredited

institution.

• In-depth understanding about the Military culture and the Command structure.
• Demonstrated experience in conducting program evaluations and use of customer feedback to improve overall

program effectiveness/impact.

• Working knowledge of the TAP program.
• Working knowledge of government chain of command and transition policies.
• Working knowledge of change management principles.
• Curriculum development experience.
• Experience working with the military or with the government’s Transition Assistance Program.

• Military Veterans and Spouses encou

Details

Employee Type
Full-Time Regular

Location
San Antonio TX

Date Posted
7/21/2021