Software QA Manager

Position Description:

Results oriented Software QA Manager with minimum 10 years total hands-on experience, including 8 years leading SDLC compliant on-shore and off-shore QA test teams. Proven liaison and partnership skills to effectively manage client expectations along with accomplished communication, negotiation and problem resolution skills. Innovative problem solver with hands on testing experience and ability to see both the business and technical sides of the problem. Reengineered and facilitated key QA methodologies, processes and metrics standards resulting in increased quality of releases delivered to clients. Strong analytical skills with solid technical background in distributed development environments.

Essential Job Functions may include:

• Owns the Quality Assurance testing for at least one program or business channel with numerous projects running concurrently
• Leads QA initiatives including supervising and managing QA teams and contributing to the testing effort in a hands-on role.
• Work with the QA Director to evaluate and enhance SQA standards, technologies and approaches
• Work with Automation team to build and enhance automation suite
• Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
• Provides leadership and oversight in creating and maintaining quality assurance validation and IT department processes including standard operating procedures, working practices and guidelines.
• Conducts periodic audits to ensure quality and compliance with PMO processes and standards.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally
• Manages and mentors QA team members, as well as manage outside contract testers
• Assist with the enhancement of current test scripts and develop and execute test cases, scripts, plans and procedures (manual and automated)
• Work closely with cross-functional organizations, project teams and clients to develop project schedules, execute test plans and cases and deliver high quality products
• Track testing risks and develop mitigation action plans
• Analyze data and produce scheduled quality assurance reports
• Responsibilities will include the creation and execution of detailed test scripts to verify software functionality and adherence to business requirements (Including manual and automated testing environments).

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience:

• 10+ years of IT experience with a specific background in IT quality assurance and in maintain the quality of complex software products
• 3+ years of experience with Salesforce Service and Marketing cloud testing is required
• 2 years (minimum) experience in IT quality assurance around Salesforce software products.
• Bachelor’s Degree from a Four (4) year College or University.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

#CB

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans