Software Development Manager, WWRO CRM

• Bachelor degree or higher in Computer Science or related field.
• 3+ years of software development experience.
• 3+ years of experience managing software engineers.
• Experience of having worked in at least one modern object-oriented programming language such as Java, Go, Scala, Rust, or C++.
• Proven track record of shipping large complex scalable systems/applications in an agile environment.
• Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.
• Excellent written and verbal communication skills with a proven ability to present complex technical information in a clear and concise manner to a variety of audiences

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“Cloud Computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

Join us in building on AWS, for AWS!

The AWS Worldwide Revenue Operations Customer Relationship Management (WWRO CRM) team is looking for a passionate, innovative, results-oriented Software Development Manager to help lead technical strategy and direction for our services, making it simpler for AWS's field teams to manage, maintain and operate at scale. We’re handling massive scale, providing strategic data that drives the AWS business internally and supporting one of the largest field sales organizations in the world.

On the WWRO CRM team, you’ll have a unique opportunity to shape the development of our services and innovate in the space of Customer Relationship Management (CRM). You’ll create and launch services that collect and store metrics at Internet scale, deliver critical capabilities to the field, and embed operational knowledge and encode best practices into everything we do. Additionally, as part of the broader AWS Sales and Marketing organization, you will have the opportunity to influence the broader cloud strategy for AWS and potentially future AWS products.

As the ideal candidate you will be experienced in managing a multi-discipline organization, including software and web development engineers, QA engineers, program and product managers. You will have a proven track record of shipping complex software solutions through an agile methodology. You will have the ability to dive deep into the understanding of problems in order to help your team make the right technical decisions for the product and the business. You will have a proven track record of working across organizational lines. You will also be a strong communicator and will have proven abilities in managing through ambiguous situations.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

• Experience with Salesforce and/or other CRM related technologies
• Experience coordinating teams across multiple sites and time zones
• 5+ years of experience managing software engineers.
• Experience developing and delivering on large-scale, cross-functional technical programs in support of business goals
• Ability to handle multiple competing priorities in a fast-paced environment
• Demonstrated focus on continuous improvement of systems, software, and processes through data analysis and metrics
• Experience working with technical concepts and new ideas with technical employees and discussing tradeoffs and realistic outcomes
• Experience architecting a solution on top of Amazon Web Services (AWS)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the bias of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit: https://www.amazon.jobs/en/disability/us.