Social Worker Supervisor

POSITION SUMMARY\:
To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing administrative support and assistance to the position of report and by managing and directing department social workers operations and assisting with management responsibilities to ensure continuity of quality patient care.

PRIMARY ACCOUNTABILITIES\:

Engagement\:
? Associate supports engagement through adherence to the I-CARE commitments.
? Supports and promotes Associate Engagement survey and action plans
? Participation in staff meetings and interdisciplinary team meetings.
? Serves as a professional role model, supports and encourages staff growth and development, and supports and facilitates the mission, goals and objectives of the department
? Promotes associate accountability and competency through leadership and management practice.
? Interviews and participates in the selection of new personnel for the department.
? Counsels and disciplines associates as necessary. Consistently displays and holds associates accountable for the elements of good service.
? Encourages associate growth and development through mentorship and goal setting.

Quality/No Harm\:
? The LCSW will act as a mentor for social workers/adult and children’s grief counselors in the department and act as a facilitator on complex cases.
? The LCSW will mentor social work students during their internship in the department from local universities.
? Provides clinical supervision for clinical counseling staff in in the department and for those social workers who may be pursuing their LCSW.
? Adheres to all Health First, Inc. and Hospice of Health First policies and procedures. Assists with and participates in the development of policies, procedures, and standards of care for the department and for Patient Care Services.
? Ensures adequate training and appropriate use of the electronic medical record in compliance with established policies, procedures, and expectations
? Reviews appropriateness of services rendered and reviews the admission/recert plan of care as necessary
? Performs in home supervisory/competency visits for all clinical associates annually and as needed throughout the year. Completes midyear and end of year evaluations.
? Evaluates staff workload and assigns and oversees referrals as indicated
? Coordination of patient care during their service by facilitating communication between physician, insurance companies, pharmacies, staff and other ancillary services.
? Understands and complies with State and Federal Regulations, Joint Commission standards referencing delivery of Hospice services
? Actively participates in performance improvement processes. Assists with implementation of department based performance improvement activities resulting in improved operations and patient care outcomes.
? Will fill and take routine department assignments as needed and work with staff to fill in when staffing needs occur
? Performs concurrent and retrospective clinical record reviews ensuring that all services and outcomes are documented and that documentation follows the plan of care
? Actively ensures coordination and delivery of cares is based on individual patient goals, within the plan of care by\: monitoring the utilization and multidisciplinary collaboration to effect quality patient outcomes.
? Identifies proficiency and aptitude in clinical staff with specific regard to mentoring/promoting clinicians into higher-level positions.
? Attends Health First system wide process improvement committees as assigned.
? Assists with orientation and ongoing education to clinical associates. Responsible for scheduling and assigning personnel on assigned shift to ensure safe, adequate, and appropriate staffing for the department

Stewardship\:
? May assist in the development of the unit's annual budget, including operating and capital budget planning.
? Monitors and ensures compliance with budget projections.
? Communicates department, staff, and equipment needs and concerns to leadership as appropriate.

Customer Experience\:
? Meets or exceeds customer experience goals
? AOC (administrator on call) rotation
? Performs other related duties as assigned or requested
? Provide customer service with regard to physician and patient/family satisfaction, and ensure excellent customer experience
? Communicates in a positive, cooperative manner with team members, administrative supervisors, and administration to promote teamwork and optimum patient care
? Facilitates communication and problem solving with team members, physicians, and administrative personnel.

QUALIFICATIONS REQUIRED\:
? Current LCSW license to practice in the State of Florida.
? Minimum one year social work experience in Hospice
? Two years’ experience as a SW
? Related management experience preferred.
? Sound organizational skills to include time management and problem solving.
? Knowledge of regulatory guidelines (state/federal)
? Ability to drive, with a valid Florida driver license, insurance and reliable transportation
? Successful completion of Level II background screening
? Completes orientation/developmental review form within 3 months of employment
? Typing/computer skills
? Highly developed communication skills, verbal and non-verbal.

PHYSICAL DEMANDS\:
? Visual acuity and hand-eye coordination to use computers.
? Sitting 6-8 hours per day
? Ability to lift, pull, reach for heavy objects
? Ability to operate automobile in variable conditions
? Must be able to operate computer terminal
? Must be able to speak/understand written and verbal instructions in the English language
? Must have corrected vision and hearing to a normal range
? Without assistance must be able to lift, push, or move equipment weighing up to 25 pounds.
? Must be able to stand, walk, bend, and stoop for 90% of assigned shift

MENTAL DEMANDS\:
? Ability to interact with other professionals, families and patients
? Ability to work independently as well as part of an administrative team
? Ability to assess , interpret data and educate patients/staff of various levels of understanding
? Available for on call responsibilities.
? Ability to display and promote elements of good service