Social Services Director | Social Services

This position reports to the CEO, supervises the Workforce Department staff, and has exempt FLSA status.

The Social Services Director oversees key programs of the department, including planning, developing and coordinating programs with other agency activities; providing supervision and leadership to the overall program and staff members; and ensuring financial health for their department by administering the program budget.

Minimum

• Bachelor’s degree in Social Work, Public Health, Business and/or related management field.
• 5 Years previous experience organizing and managing programs simultaneously, including program development, finance, budgeting & cost management, grant writing and reporting skills.
• Proficient English reading, writing, and speaking skills.
• Strong computer skills, including demonstrated experience with MS Office.

Preferred

• Master’s degree in Social Work, Public Health, Business and/or related management field.
• 2-3 year work experience with the program target population, and/or the ability to provide services in a culturally sensitive manner.
• Familiarity with Government funds, funding requirements, community needs and resources.
• Proficiency in an Asian language is a plus.

Program Management & Sustainability

• Responsible for the overall management and growth of all programs towards sustainability and meeting neighborhood/client needs.
• Responsible for ensuring the approaches and best practices of all programs are honored in program design, evaluation, and implementation.
• Work in collaboration with development department to develop, revise and update program budgets, performance systems and to seek grant opportunities and develop funding proposals.
• Develop and maintain program flow-charts, manuals, systems, and policies and procedures.
• Accountable for program implementation, training, monitoring, and reporting; ability to manage multiple workforce funding sources (private and government).
• Prepare annual budget and business plan for the department.

Personnel Management

• Responsible for recruitment including creating and updating job descriptions, hiring, evaluating performance and terminating staff.
• Supervise, train & coordinate staff and instructors.
• Support staff in developing their Professional Development Plans, encourage and nourish their innovation and ownership of program outcomes.
• Facilitate team meeting on monthly schedule to review program/outcome progress and address any program relevant issues.

Partnerships and Collaborations

• Work collaboratively with funder to ensure effective utilization of resources, implementation of program model, and plan growth of respective programs.
• Work in collaboration with independent contractors to evaluate overall department operations.
• Develop and maintain working relationships with program funders, partners, employers, institutions, and other not-for-profit organizations to meet client/neighborhood needs and ensure program success.

Outcomes and Evaluation

• Responsible for supervising the effective utilization of individual program outcomes and respective tracking system.
• Responsible for annual audits and site visits.
• Responsible for reporting to program funders and other key stakeholders and to provide a context for advocating program improvements.
• Effectively utilize data and outcomes to drive program decisions and design.

Professional Development

• To perform the job successfully, the incumbent must be able to satisfactorily attend professional development trainings and stay aware of the Center’s policies and procedures.

• Develop Memorandums of Understanding and independent contracts with partners and vendors as needed.
• Provide administrative support to staff in case management, program improvements, access resources, and program implementation.
• Collaborate with staff for program convening in related industries in order to coordinate the activities of employers, community colleges, universities, non-profit training organization, and career centers.
• Public relation promotion with press, radio, television, and various organizations, businesses and companies.
• Perform other related duties as assigned

• Leadership – An ability to monitor, assess, respond to, and create internal and external changes related to staff, program, partners, organization and community in different sectors.
• Adaptive – An ability to create and sustain a vision, inspire, model, prioritize, strong decision making, clear judgment, provide clear and effective decisions, and to innovate – all in an effort to achieve the objectives of the funded programs and the changing needs of target population and staff.
• Management – Ability to identify and utilize resources effectively and efficiently.
• Technical Capacity – The resources, skills, experience, knowledge, and aptitude to implement and grow the program toward sustainability.
• Interpersonal Skills – Should be empathetic to clients’ needs.
• Good communication skills – Able to communicate effectively with clients, founders, and peers in a professional manner.
• Conflict resolution skills – Ability to think quickly on their feet and help resolve conflicts as soon as they arise. Staff should be skilled at acting as a mediator to help calm situations.
• Team player – An ability to function as part of a team and how to motivate those staff that they supervise towards a common goal.

• Standing: Must be able to stand for long periods of time during teaching hours.
• Sitting: Must be able to sit at desk to perform calls, computer entry, etc.
• Lifting: Must be able to frequently lift up to 10lbs and infrequently, 20lbs.
• Walking: Must be able walk short distances in a center, office, and classroom setting.

• Office
• Travel to attend local and out-of-town program meetings and trainings occasionally

• Monday through Friday from 9:00AM-5:30PM
• This position requires work some Saturdays and before/after hours for special events and projects.