Social Services Case Management Assistant For Mat-Su Corps

POSITION TITLE: Social Services Case Management Assistant

LOCATION: Mat-Su Valley Corps

SUPERVISOR: Corps Officers

STATUS: Non-exempt; Part-time (30 hours per week)

PAY RATE: $15.00 per hour

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SCOPE OF POSITION

The Social Services Case Management Assistant is responsible for interviewing clients and completing relevant paperwork for the purpose of making recommendations to the Corps Officers regarding recipients of grant funds. The position maintains records, coordinates activities, and provides leadership for successful outcomes of family services programs in cooperation of the Pathway of Hope initiative.

MINIMUM QUALIFICATIONS

• Associates Degree or higher in the social work field; or may substitute three years of substantially similar work experience for the degree requirement.

• Proficient in the use of general office equipment, computers, and related software.

• Excellent organization skills and ability to manage time effectively while making sound judgments and maintaining strict confidentiality of client information.

• Ability to write and process grants information for family services programs, and to keep records and report statistics properly.

• Excellent interpersonal and communication skills and ability to work with people from all socio-economic backgrounds.

• Current Alaska driver’s license with acceptable driving and criminal history records.

ESSENTIAL JOB FUNCTIONS

• Provides rental and utility assistance case management to include telephone assessments, interviews, vendor contact, and submittal of accounts payable documentation.

• Assists with annual grant preparation and retains supporting documents for acquisition. Prepares and submits grant reports while adhering to strict timelines.

• Assists with family case work to include issuing hygiene kits and other personal care items, vouchers for clothing, household goods, furniture, and coordinating CSFP/TEFAP and food distribution programs.

• Maintains strict confidentiality of client and other program related information.

• Assists with answering telephones professionally and responding appropriately with accurate information. Assists with contacting volunteers for assignments and maintaining volunteer records; performs clerical/administrative tasks, as directed.

• Assists in greeting clients, providing program paperwork, and overseeing those who enter the Family Services Office.

• Assists with processing client applications for food boxes; preparing and distributing weekly food boxes; assists with bread and pastries pick up at the Food Bank when designated; helps maintain the excess food, reception, and office areas.

• Maintains client and statistical records for all Family Services related assistance, and submits statistics within time frames allowed.

• Assists with seasonal programs to include, but not limited to: Thanksgiving, Christmas, and School Supply programs.

• Assure cleanliness of common areas, including break area, restrooms, and regular sweeping/moping. Assist in keeping outdoor walkways clear from snow and ice.

• Willing to accept assignments from the Corps Officers when it comes to Secretarial needs within the department, i.e. copying, typing letters, mailing correspondence, taking notes, making phone calls.

• Performs other related duties as assigned.

ENVIRONMENT

Work is performed primarily inside a heated and ventilated environment with limited exposure to outside weather conditions during food box deliveries. Noise level is generally low.

PROTECT THE MISSION

Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.

DRIVER REQUIREMENTS

Must be a licensed driver with acceptable driving history. Must also complete and pass The Salvation Army Driver Safety Course.

PHYSICAL DEMANDS

Speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching, snow shoveling, ice breaking, handling, fingering, climbing, and balancing. Hearing and visual acuity must be within normal limits. Lifting and moving objects weighing up to 50 pounds. Driving a motor vehicle in daylight, darkness, and during periods of inclement weather. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

ACKNOWLEDGEMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Salvation Army religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Salvation Army's religious purposes.