Sign Language Interpreter (Virtual Or Onsite) AL

**To be eligible for this position you must be able to relocate or live in the Indianapolis metro area**

Job Title: Sign Language Interpreter
Certification/License: BEI Advanced/Master or National Certification
Reports To: Office Manager & President
Salary: Salary/bonus commensurate with qualifications, experience, and employment duration
Staff Benefits (NEW!!!): Stipend for benefits and/or Supplemental Plans
Location: Virtual or Indianapolis, IN Metro Area [Travel within and outside of the area may occur]
Job Class: Contract; or Part-Time Non-Exempt
Schedule: Core Hours are Monday – Friday, 8a-5p (Hours may vary based on customer needs, with occasional nights/weekends as needed to support the mission)

Job Summary: MT&A is a small woman owned business who prides themselves on providing all consumers a unique positive service experience. Sign language interpreting is our primary service; however at the heart of what we do we are human service providers. Our firm is built on the feedback from our Associate based team; therefore, idea creation, execution, teamwork, communication, fun, and enthusiasm are a must. Enhancing a positive, supportive, collaborative associate/team-based environment where work-life balance and individual experience are valued.

Duties may include interpreting as needed; as well as interacting with customers to intake new interpreting requests, schedule assignments, answer questions, solve concerns, support contractors, manage/delegate tasks, and participate in special projects. This candidate shall have problem solving skills specifically in interpreting scenarios and be able work as a team to provide high level customer service to all. Candidates must be fun, positive, organized, a self-starter, and have great attention to detail.

Lastly, in collaboration with the MT&A team, be able to adapt and promote the vision and values of the organization through customer service, advocacy, and service quality.

Essential Duties and Responsibilities:

• Interpret assignment as needed to ensure coverage of unfilled assignments
• Participation in strategic planning meetings/training/special projects
• Provide support and maintain high quality customer service to interpreters and customers
• Prepare, distribute reports and maintain organized records
• Conduct special projects and tasks meet the mission
• Follow general and security procedures
• 100% quality control and attention to detail
• Ability to work onsite, remotely, and in the field (on the go)
• Other duties as assigned

Knowledge/Skills/Abilities Required:

• Bachelor’s degree (preferred)
• Professional Sign Language Interpreter: BEI Advanced or Master and/or National Certification
• Demonstrated skills in customer service interactions
• Proficient in basic computer skills (Word, Excel)
• Highly organized and disciplined, including ability to prioritize well and maintain productivity with minimal oversight
• Trustworthy with proprietary company information and government security protocols, keeping such information in strict confidence

Values-based Characteristics:

To perform the job successfully, an individual should demonstrate the following characteristics:

• Adaptability – Able to deal with changes, interruptions, or unexpected events
• Availability – Be available during agreed upon work schedule, responding promptly to inquiries and discussion from team members
• Communication – Communicate clearly, and gain clarification when needed; write clearly and be able to read and interpret written information
• Customer Service – Respond promptly to customer needs; uphold high reputation of organization through friendly, informative service; engage customers to deepen customer relationships
• Dependability – Upholds commitments and completes tasks on time, or works with appropriate people to alternatively delegate/plan for contingency plans
• Forethought – Communicate with team far in advance of any work vacation or absences, to ensure that work can be covered even in employee’s absence
• Independent Work Ethic – Take direction to learn a task, then is driven to work independently to complete future tasks involving topics related to previous training
• Interpersonal Skills – Remain open to others’ ideas; receptive to working as a team to maintain open communication; listen to others with interrupting; keep emotions under control
• Learner’s Attitude – Recognize that each person does not hold all the answers, and be willing to go to each other for assistance on tasks beyond one’s reach
• Organization – Skilled at coordinating details and documentation on a wide arrangement of tasks
• Professionalism – Approach others in a tactful, respectful manner; treat others with respect and consideration, regardless of their status or position; react well under pressure
• Problem Solving – Approach challenges with a “solutions-based” mindset, working to resolves issues in a timely manner; gather and analyze information skillfully
• Quality – Look for ways to improve and promote quality; apply feedback given to improve performance; monitor own work to ensure quality
• Teamwork – Contribute to building a positive team spirit; support all team member’s efforts to succeed; balance team and individual responsibilities

Job Types: Full-time, Part-time, Contract

Pay: $40.00 - $50.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Commission pay
• Signing bonus

COVID-19 considerations:
Customer locations may require a mask and/or COVID Vaccines.

Ability to commute/relocate:

• Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What level of Interpreter certification do you hold?

Education:

• Associate (Preferred)

Experience:

• American Sign Language: 3 years (Required)

Language:

• American Sign Language (Required)

Security clearance:

• Top Secret (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: Multiple Locations