Shoe Lead
- Full-Time
- Stuart, FL
- Bealls Stores
- Posted 3 years ago – Accepting applications
Job Description
Shoe Lead #066 - Bealls Pt Salerno(Job Number: 2100090R)Description
Position: Shoe LeadExempt/Non-Exempt: Non-ExemptDepartment: ShoesDate Revised: April 17, 2017Function: To provide a friendly and satisfying customer and brand experience while supervising the daily operations and merchandising of the shoe department to drive results.Interaction:
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Position: Shoe LeadExempt/Non-Exempt: Non-ExemptDepartment: ShoesDate Revised: April 17, 2017Function: To provide a friendly and satisfying customer and brand experience while supervising the daily operations and merchandising of the shoe department to drive results.Interaction:
- Extensive interaction with customers, shoe department associates and Management Team.
- Reports to Merchandise Manager.
- Some interaction with vendors and corporate visitors. Summary of Duties and Responsibilities (Essential Functions):People:
- In partnership with Merchandise Manager, actively participate in the talent selection process for shoe associates, along with providing feedback for reviews.
- Facilitate training for all shoe associates on customer service standards, merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.
- Set the standard for customer service expectations within the shoe department.
- Responsible for greeting and offering assistance to customers as needed.
- Acts as resource for associates on product knowledge.
- Coach and direct associates as needed to maintain service standards.
- Proficient in fitting customers.
- Utilize daily and weekly sales reports to track, analyze and communicate business results to determine strategies and maximize sales.
- Communicate merchandise and product performance opportunities/observations and capture customer feedback and provide to Store Management.
- Facilitate open communication with Store Management on all pertinent information that relates to current direction and/or opportunities to drive business within the shoe department.
- Partner with Store Management to establish adjacency flow, department maintenance and daily operations.
- Work closely with Shoe team on new receipt placement.
- Lead the Shoe team to deliver expected shoe department standards consistently:
- Display shoes
- Product Feature Tags
- Bin maintenance: colorizing, sizing and recovery
- Pricing: ad sets, signage, price changes
- Clearance presentation and recovery
- Ensure returns, mis-mates and damages are handled timely and efficiently per company standards. Supervisory Responsibilities:
- Direct daily activities of Shoe department associates.
- Supervise sales floor through coaching and motivating associates to ensure quality customer experience as Team Sales Leader.
- May have key holder responsibilities.
- Must have adequate vision, speech, hearing and physical ability to perform essential job duties.
- Must be able to stand/walk 95% of the day to perform the essential job duties.
- Must be able to climb stairs to stockroom (if applicable) in order to replenish and maintain merchandise.
- Must have full body rotation and hand usage (i.e., bending, stooping, twisting, ringing etc.)
- Must be able to lift at least 20lbs.
- Must be able to climb a 12 foot ladder for maintaining merchandise.
- High school diploma.
- Minimum 2 years footwear experience in a retail environment.
- Ability to work well with all levels of management.
- Ability to supervise a team through clear communication and teamwork.
- Ability to adapt to quickly changing priorities.
- Ability to prioritize and manage multiple tasks efficiently.
- Good written and verbal communication skills.
- Schedule flexibility to include evenings, weekends, and holidays to meet demands of the business.
- As a key holder, must have a valid Florida driver license and reliable transportation.