Shoe Lead

Shoe Lead #009 - Bealls Westgate Englewood(Job Number: 210008PR)

Description
Position: Shoe LeadExempt/Non-Exempt: Non-ExemptDepartment: ShoesDate Revised: April 17, 2017Function: To provide a friendly and satisfying customer and brand experience while supervising the daily operations and merchandising of the shoe department to drive results.Interaction:

• Extensive interaction with customers, shoe department associates and Management Team.
• Reports to Merchandise Manager.
• Some interaction with vendors and corporate visitors. Summary of Duties and Responsibilities (Essential Functions):People:
• In partnership with Merchandise Manager, actively participate in the talent selection process for shoe associates, along with providing feedback for reviews.
• Facilitate training for all shoe associates on customer service standards, merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.

Process:

• Set the standard for customer service expectations within the shoe department.
  • Responsible for greeting and offering assistance to customers as needed.
  • Acts as resource for associates on product knowledge.
  • Coach and direct associates as needed to maintain service standards.
  • Proficient in fitting customers.
• Utilize daily and weekly sales reports to track, analyze and communicate business results to determine strategies and maximize sales.
• Communicate merchandise and product performance opportunities/observations and capture customer feedback and provide to Store Management.
• Facilitate open communication with Store Management on all pertinent information that relates to current direction and/or opportunities to drive business within the shoe department.
• Partner with Store Management to establish adjacency flow, department maintenance and daily operations.
• Work closely with Shoe team on new receipt placement.
• Lead the Shoe team to deliver expected shoe department standards consistently:
  • Display shoes
  • Product Feature Tags
  • Bin maintenance: colorizing, sizing and recovery
  • Pricing: ad sets, signage, price changes
  • Clearance presentation and recovery
• Ensure returns, mis-mates and damages are handled timely and efficiently per company standards. Supervisory Responsibilities:
• Direct daily activities of Shoe department associates.
• Supervise sales floor through coaching and motivating associates to ensure quality customer experience as Team Sales Leader.
• May have key holder responsibilities.

Physical Demands:

• Must have adequate vision, speech, hearing and physical ability to perform essential job duties.
• Must be able to stand/walk 95% of the day to perform the essential job duties.
• Must be able to climb stairs to stockroom (if applicable) in order to replenish and maintain merchandise.
• Must have full body rotation and hand usage (i.e., bending, stooping, twisting, ringing etc.)
• Must be able to lift at least 20lbs.
• Must be able to climb a 12 foot ladder for maintaining merchandise.

Qualifications:

• High school diploma.
• Minimum 2 years footwear experience in a retail environment.
• Ability to work well with all levels of management.
• Ability to supervise a team through clear communication and teamwork.
• Ability to adapt to quickly changing priorities.
• Ability to prioritize and manage multiple tasks efficiently.
• Good written and verbal communication skills.
• Schedule flexibility to include evenings, weekends, and holidays to meet demands of the business.
• As a key holder, must have a valid Florida driver license and reliable transportation.

Affirmation: I have read and understand the responsibilities listed on this job description. I understand that the duties listed in this job description could change at any time.