Shipping And Support Assistant

Summary: The Shipping & Support Assistant will support the Payroll and Shipping Department in completing all assigned duties. These duties can include, preparing packages and labeling, maintaining order with large mail bundles, handling time sensitive material and ensuing packages meet overnight delivery when required. Will also assist in Administrative duties such as MRR (My Restaurant Reports) and any other tasks assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Cultivate and foster excellent working relationships with clients and team members

• Assist payroll department in printing and sorting client materials

• Create accurate overnight shipping labels and prepare packages for mailing

• Maintain client shipping database and tracking process.

• Audit shipping labels

• Ensure packages meet overnight delivery

• Lift large bundles of mail, overnight packages and shipments of paper

• Handle time-sensitive material like confidential, urgent packages

• General inquiries and client services

• Maintain all logs and reporting documentation; attention to detail

• Maintain and clean all equipment in shipping room

• Monthly invoicing of shipping costs to clients

• Assist in preparing, shipping of year end tax forms

• Complete any other tasks assigned

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge/Technical Skills – Strives to continuously build knowledge, skills and become more efficient using the technology.

• Attention to Detail – The ability to see and pay attention to details. The ability to recognize the component parts of a procedure or object and verify the correctness or error in an individual part or procedure.

• Planning Organization – Ability to prioritize work load, attain needed resources and execute a plan that optimizes results.

• Productivity – Meets productivity standards by completing work in a timely manner. Strives to increase productivity. Ability to work quickly.

• Attendance is very important. Work requires daily interface with clients and coworkers.

• Proactive Thinking – The ability to evaluate future implications of current decisions and action. The ability to mentally create the scenarios and outcomes of situations, which could develop from decisions or plans of action.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High school diploma and two or more years of office related experience required, preferably in shipping or payroll support

• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Bilingual is a plus

• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Computer Skills: To perform the job successfully, an individual should have knowledge of, internet software, spreadsheet software and word processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing these duties of this job, the employee is:

• Standing and sitting:

o Frequently required to stand

o Occasionally required to sit

• Walking and Reaching:

o Regularly required to walk and reach with hands and arms

• Climb, Balance, Crawl:

o Occasionally required to climb, balance, stoop, kneel, crouch or crawl

• Dexterity and Sense of Touch:

o Frequently required to use hand to finger movements, handle, or feel

• Lifting:

o Regularly required to lift and/or move up to 10 pounds

o Frequently lift and/or move up to 25 pounds

• Vision:

o Close Vision

o Distance Vision

o Peripheral Vision

o Depth Perception

o Ability to Adjust Focus

• Verbal and Auditory Demands:

o Must be able to talk and hear

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• The noise level in the work environment is usually quiet

Time Demands: The job may require working on weekends and evenings to fulfill obligations and as needed to remain current on job duties.

Conditions of Employment: This job has conditions of employment essential to the position that include:

• Approved background clearance

• Approved credit clearance