Shipping And Fulfillment Manager

About the Company:

Built by the number-one sales trainer in the world, Cardone Training Technologies has become one of the most trusted names in the sales industry. For over thirty years, Grant Cardone has helped companies expand sales, increase transaction profitability, and reduce turnover —all by disrupting the status quo by implementing his proven, industry-leading processes, through management, and training technology.

Position: Shipping and Fulfillment Manager

Responsibilities:

• Oversee the order tracking process
• Ensures orders are processed in accordance with the organization's customer service standards
• Ensure accurate inventory levels are maintained to maximize customer satisfaction and reduce cost
• Preparing and packing orders for shipment
• Use software to track, check, prioritize and route orders
• Manage all important documents such as advanced shipping notice, pick slips, bills of lading etc.
• Direct the flow of packages from preparation to shipment
• Inspect labels, barcodes and other features of completed orders
• Supervise and lead subordinates (receiving clerks, order pickers, etc.)
• Control budget of the shipping department
• Collaborate with warehouse, purchasing and other managers to optimize processes
• Resolve issues regarding shipped orders
• Ensure compliance to legal regulations and company policies
• Report to management on activities and issues
• Coordinate all orders with various departments such as Finance, IT, Data Processing, Shipping and Logistics Team in resolving related issues to meet customer/staff requested ship date/ delivery date (CRSD/ CRDD).
• Liaison with customer on inquiries, order status, shipping information.
• Ensure that Sales Team follows Rules of Engagement in order placement.
• Reviewing and analyzing work processes to identify process improvement programs.
• Establish action plan with team on the improvement of processes and procedure.
• Deal with lose/damage and return of goods.

Requirements:

• Bachelor’s Degree in Engineering, Business or Logistics preferred
• 3 years of management supervision experience required
• Computer savvy
• Experience handling busy e-commerce order fulfillment from multiple sites is a plus
• Familiarity with ECC, Authorize.net and other e-commerce platforms is a plus
• Basic to intermediate Excel skills
• Impeccable customer service skills
• Highly effective project management skills
• Strong organizational skills and problem-solving abilities
• Must be able to lift up to 25 pounds.
• Position requires walking, sitting, lifting, pushing, pulling, and climbing to a significant degree

Skills:

• Experienced in communicating clearly and confidently with senior management
• Experience with multiple entity business
• The ability to multi-task with efficiency, poise and confidence in a fast-paced environment is critical
• Excellent communication skills
• Ability to multi-task in a fast-paced environment
• Team Player a must

This is full-time Monday to Friday 9am to 6pm, with additional hours/times as needed in Aventura, FL

Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.