Shift Manager - St. Petersburg

Armed with an entrepreneurial spirit and an unrelenting passion for pizza, the very first Flippers Pizzeria was born in 1987. The small shop — just 895 square feet — quickly gained a following of Flippers fanatics that led to the opening of a second, and soon thereafter, a third location.

Fast forward to present day, and Flippers now has 15 locations across Central Florida, including The Villages and St. Pete.

Our pizza philosophy remains simple to this day.

Fresh, all-natural ingredients combined with time-honored artisan methods make a better pizza. Period.

This is why you won’t find artificial colors, flavors or preservatives in anything we serve.

Our dedicated pizza chefs take pride in handcrafting fresh dough, daily, using unbleached artisan flour and extra virgin olive oil. From our fresh-packed, San Joaquin pizza sauce and crushed imported DOP San Marzano tomatoes to our 100% whole milk Wisconsin mozzarella cheese and BelGioioso fresh mozzarella, we obsessively seek out the best ingredients. Our meats are all-natural. Our spices are hand-picked, and our vegetables are hand-chopped, sliced, diced, and roasted in-house. Baked at 600 degrees in our brick oven, Flippers is pizza perfected.

Now hiring professional Shift Managers at Flippers Pizzeria! This is an exciting opportunity to be a part of our team and join our growing company! This opportunity is for our Central Florida locations. For more information on our locations, please visit www.flipperspizzeria.com.

What We're Looking For:

The Shift Manager assists in the day-to-day operations of our restaurants and is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served. This position ensures that front of the house and back of the house team members are well trained and provide good customer service.

Qualifications:

Education

High School Diploma or equivalent

Required Knowledge, Skills, and Abilities

• Must be 18 years of age
• Completion of comprehensive Flippers Pizzeria MIT Program
• Serv Safe Manager Certification
• Stable work history with 1-year work experience in high volume, casual dining or family-style restaurants
• Passion for fresh food and customer service
• Unfailing work ethic and integrity
• Ability to attract and foster a quality staff and inspire them to greatness
• Professional presentation and demeanor – team members must be clean shaven in this role

Essential Functions:

• Ability to perform the duties and responsibilities of all positions at the restaurant, proficient in performing such duties, and through instruction and supervision, train and develop hourly employees
• Successfully operate closing shifts during lower volume times of the week. High volume shifts will be approved by the Regional Director of Operations
• Control food costs in and out of the kitchen with proper recipe execution and waste management; Oversee the preparation of safe and delicious food and maintain a clean and organized restaurant
• Assist in the management of all revenues, cash or credit, making sure all is properly deposited and accounted for and are secured in the Company’s operating bank account
• Assist in meeting or exceeding established sales, revenue, and profitability goals
• Communicate with team members in order to provide efficient and professional service at an appropriate level to meet or exceed customers’ expectations
• Resolve customer incidents and work to ensure positive customer experiences
• Develop a strong team dynamic between back of house and front of house team members and guide all team members to meet established objectives
• Manage breaks, shift changes and line schedules of all team members, ensuring Aces in Places while giving high volume shifts and appropriate hours to top performers
• Develop and cross train all front of house and back of house team members; Work with General Manager to complete 30 day and annual Team Member Evaluations
• Avoid cross contamination, improper food handling and/or storage practices through proper training and supervision
• Manage daily and weekly cleaning dining room, restrooms, and patio; Actively use Open Shift Change/Closing checklist
• Monitor equipment and ensure it is kept in good repair, making sure malfunctioning equipment is repaired as quickly as possible; Ensure the restaurant is properly cleaned and sanitized; the line and reach-in cooler are organized and clean
• Ensure that all team members and the kitchen meet the necessary guidelines to ensure there are no injuries or accidents
• Know job priorities and ensure entire department works autonomously through them
• Utilize daily Prep Sheet and ensure entire department does as well
• Ensure the integrity and operational functionality of all POS and security systems and equipment
• Manage hourly employee effectively through the use of the weekly schedule
• Takes quick and responsible action in solving problems and able to consult with Assistant General Manager or General Manager when dealing with disciplinary issues or positive team member performance on their shift
• Meet with General Manager on a weekly basis to identify objectives for restaurant

Operating Schedule:

This position will primarily close the restaurant and is responsible for operating shifts approved by the Regional Director of Operations. Overtime is not guaranteed for this position but may occur when eligible or necessary. Regularly works 40 hours per week.

Full Time positions are available. Pay reviews are conducted annually.

Benefits: Full Benefits offered after 90 days of employment; Paid time off earned (based on how many hours worked).

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

COVID-19 considerations:
All customers are asked to wear a mask, curbside pickup is available, team members are provided PPE, and all common surfaces are sanitized regularly.