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Shift Leaders Job In Dunkin' - Cafua Management Company At South
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Shift Leaders

  • Full-Time
  • South Portland, ME
  • Dunkin' - Cafua Management Company
  • Posted 3 years ago – Accepting applications
Job Description
The Shift Leader is responsible for supervising the shift and leading the team to meet guest expectations in providing exceptional service. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.

RESPONSIBILITIES INCLUDE (but not limited)

  • Empowers the team to satisfy guests and resolve problems
  • Provide great guest service, resolving guest issues while being polite and respectful
  • Ensures all orders are completed and packaged accurately and within Brand speed of service standards
  • Monitors and adjusts the products in the back case according to Brand merchandising and product appearance standards
  • Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order
  • Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
  • Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
  • Assists with equipment maintenance and calibration
  • Supports the training of new crew members as requested by the Restaurant Manager
  • Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
  • Manages cash over/short during shift through accurate counting and cashier assignment
WHAT WE OFFER
With 250+restaurants in our network you will have the opportunity to grow internally and learn new skills
  • Competitive salary
  • Health insurance
  • 401k per company policy
  • Quarterly bonusses
  • Two weeks of vacation
  • Cell phone and mileage reimbursement
  • Life/disability insurance
  • Outings, recognition contests
  • Employee discounts and discounted pet insurance
With 200+ locations in 7 states, Cafua Management Company is the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, the franchisee will be your only employer.

“© 2020. Cafua Management Company. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.” INDQS
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