Shift Leader

Shift leader helps oversee in-store operations alongside the General Manager. The Shift leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently.

As a Shift Leader you will make a competitive wage plus tips! Shift leaders must lead by example and execute systems and procedures with 100% integrity. As a Shift leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the "Team Member" description.
Responsibilities

• Manage shifts to which they are scheduled. Ensure all customer expectations are met. Ensure food meets our high quality standards. Completes administrative tasks on a shift basis.
• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Requirements

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Benefits
Health Insurance for Full-Time Shift Leaders
401k with employer match
Discounts on Awesome food
Employee referral program
TIPS!

Jersey Mike's Subs - Middleton, WI
1601 Deming Way, Middleton, WI 53562

Location: 1601 Deming Way,Middleton,WI,53562, Middleton, WI 53562

Job Type: Full-time