Shelter Advocate

General Summary:

Main contact for all shelter program needs in absence of Shelter Manager. Supports case plan and models life skills. Maintains shelter inventory, maintenance, and funding reports. Shares 24/7 on-call responsibility with Shelter Manager.

Essential Functions:

• Provides trauma-informed care practices into service provision for all clients.

• Answers crisis line, provides referrals, and completes database entry

• In absence of Shelter Manager (SM), main point of contact for shelter assessment process and approval.

• Support and maintain case plan with shelter residents. Provides on-going advocacy.

• Models life skills direction (budgeting, parenting, household routine and management, time management) to those residing in the shelter in conjunction with SM.

• Responds to requests for the Safe At Home Program.

• Facilitates bi-weekly support group for outreach advocacy clients.

• Manages business center area; community events board, stocking hand-outs and resources, office supplies, etc…

• Maintains shelter individual and family resource contacts, and agency- wide community resource directory. Communicates knowledge of all resources and changes of resources to FRIENDS staff.

• Responds to on-call rotation for CA schedule on a bi–weekly basis, rotating with SM, including coverage when Crisis Advocate calls in sick or is unable to be at shelter for assigned shift.

• Leads shift change communication with CA advocates in absence of SM.

• Attends monthly CA meeting.

• Conducts monthly I-C Results, annual NNEDV and Statewide census. Participates in bi-annual PIT survey.

• Monitors shelter inventory and coordinates all donations including policy and need. Maintains the organization of shelter storage.

• Utilizes Salesforce to create donation thank you records and assist in maintaining database.

• Monitors all shelter maintenance needs, coordinates repair and purchases with Office Manager once budget approved by Executive Director.

• Actively participate on community committees and meetings such as COC Housing Taskforce.

• Attends monthly all staff meeting, bi-weekly coordinator meetings, weekly updates with Associate Director, and monthly shelter team meetings.

• Supports and attends all FRIENDS special events and functions including internal committees such as Social Media.

• Represents FRIENDS in a positive manner.

• Other duties as assigned.

Minimum Knowledge, Skills and Abilities Required:

• Requires a level of knowledge acquired through the completion of a bachelor’s degree in Human Services or related field, OR a combination of relevant education and employment.

• Prior work experience in the human service setting with supervision; and in providing direct services to victims of domestic violence or sexual assault. Shelter experience preferred.

• Knowledge of domestic violence and sexual assault, and the trauma-informed service provision framework.

• Excellent communication skills; cultural competence and the ability to interact with diverse populations. Ability to maintain the highest level of confidentiality.

• Ability to work flexible hours.

• Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.

• Maintains a high degree of professionalism with sound judgment.

• Ability to work well in a team or independent environment.

• Working knowledge of all Microsoft Office products.

• Valid driver’s license and reliable transportation.

Working Conditions:

• Normal office environment.

• Must be able to lift and carry a minimum of 30 pounds.

• Work schedule may include some evening and weekend hours.

Benefits:

• Medical, Dental, Vision, Life, LTD, IRA

• Paid Vacation, Sick, and Personal Time

• Self-Care Reimbursable stipend

Salary:

$37,000-$41,000

Job Type: Full-time

Pay: $37,000.00 - $41,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Required)

Work Location:

• One location

Company's website:

• https://friendswi.wixsite.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place