Shelter Advocate

Tubman is seeking shelter advocates to join a dynamic and collaborative team to provide welcoming, supportive, and affirming care to all shelter residents, callers to our 24/7 resource line, and walk-in clients.

Multiple positions are currently available:

• Monday - Friday; 7:00 pm – 11:00 pm
• Saturday - Sunday; 3:00 pm - 11:30 pm

Why work for Tubman?

Tubman’s vision represents the future we want for our clients and the wider community; thriving people, healthy relationships, and peaceful communities. Our mission is to advance opportunities for change so that every person can experience safety, hope, and healing.

Four strategic directions guide our work:

• Provide streamlined access to exceptional, relevant services
• Engage the community to take action
• Invigorate organizational culture to sustain innovation, engagement, wellbeing, and diversity
• Strengthen the agency’s infrastructure in order to better serve

Tubman’s philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, healing and hope to nearly 25,000 people of all ages, genders, and cultural backgrounds who are facing violence, exploitation, homelessness, addiction or mental health challenges. Our culturally responsive services are rooted in decades of research, innovation, experience, and partnership.

Tubman offers a mission centered culture that values integrity, respect, innovation, partnership, and social justice. Our programs are strength-based, client-centered, and rooted in hope. Our work environment focuses on flexibility, self-care, and work-life balance for all employees.

Tubman’s Commitment to Diversity and Equity

Tubman is fiercely committed to equity and inclusion. We are an affirming workplace that values people’s identities and multiple dimensions of diversity. Tubman is an Equal Opportunity Employer and strives to hire a workforce that reflects the people we serve. Tubman believes that diversity, equity, and inclusion amongst our staff are vital to both our clients’ and the agency’s success. We strive to hire, develop, and retain the best people from a diverse pool of candidates. Black, Indigenous, and people of color, multilingual speakers, people of all gender identities, people with disabilities, and veterans are all encouraged to apply.

Responsibilities

• Create safe and supportive relationships with clients.
• Provide advocacy and 1:1 support to clients in shelter, connecting them to internal and external resources.
• Support clients in setting and achieving client-led goals.
• Complete client intake and assessments.
• Provides advocacy and support to 24/7 resource line callers and walk-in clients
• Promotes safety and security in the shelter environment through administration of crisis support services, security maintenance, shelter floor “rounds,” and client de-escalation.
• Completes shelter operational support tasks, for example client intake/exit duties, meal-time support, client-assistance services, ordering cabs, giving out hygiene items, etc., room checks, cleaning.
• Provide assistance and support to the children and youth in the program.
• Facilitate groups and activities for shelter clients as needed.
• Provide childcare and transportation as needed.
• Complete necessary paperwork, data entry, case notes, and administrative work related to client services.

• Assist in providing training, mentoring, and development of new staff, interns, and volunteers.

Minimum Qualifications

• Knowledge of domestic violence related issues and systems.
• Minimum 1 year experience working with victim/survivors of trauma.

• Ability to welcome and engage a diverse group of stakeholders with a demonstrated commitment to diversity, equity, and inclusion.
• Ability to set and uphold professional boundaries.
• Understand and work from the agency’s set of values and philosophical approaches; including harm-reduction/housing first, trauma-informed care, violence as a learned behavior, client-centered and led work, etc.
• Ability to pass a DHS fingerprint criminal background study as required by program licensing.

Preferred Candidate

• Undergraduate degree in related field or equivalent experience
• Experience in implementing interventions to support complex trauma
• Experience in effectively managing crisis situations
• Restorative justice experience

Compensation & Benefits

The base pay for these position is $17.00 per hour, with additional pay for shifts worked overnight. Tubman provides a quality benefits package for full-time staff that includes a highly competitive paid-time off program, multiple health plan options, dental, short and long-term disability and life insurances, as well as other optional health and wellness insurances to meet diverse employee needs, and a 401(k) plan. Part-time staff receive sick and safe paid time-off and may participate in our 401(k) plan after meeting eligibility requirements. Tubman is a qualified employer under the Public Service Student Loan Forgiveness Program. In addition, you will have multiple professional development and personal growth opportunities while at Tubman.

To apply: Send resumes and cover letter to: jobs@tubman.org or Tubman Center East, Attn: HR Dept. 1725 Monastery Way, Maplewood, MN 55109.