ServiceNow Technical Consultant

Veracity is currently seeking a Senior ServiceNow Technical Consultant to join our fast growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

What you get to do in this role:

The Senior Technical Consultant will be responsible to architect, develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities and complimentary technologies in a client-consulting environment including; Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Asset, Vendor, Contract and Procurement Management; Customer Service Management, Custom Scoped Applications, ServicePortal. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

• Lead workshops to gather business/technical user stories
• Consult customers on industry and ServiceNow best practices
• Scoped Application Development
• Application UI Configuration and Workflow Configuration
• Development of required client specific reporting
• Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
• Lead, manage and Interface with ServiceNow technical teams
• Be a key member on implementation project teams leading the teams and client engagements
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions
• Service Catalog structuring and configuration
• ServiceNow Portal and Widget development
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
• Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

Technical Skills:

• Minimum 8 years’ demonstrated experience as a key technical resource leading the architecture and development of solutions in client environments and managing teams
• 5+ years of ServiceNow implementation experience in a client consulting environment
• Proven product experience in addition to ITSM, CSM, AppEngine, HRSD, ITOM, Cloud Management, PPM, GRC experience.
• Demonstrated experience in end to end development
• Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS
• Proficiency with web service standards such as SOAP, REST, XML, etc.
• Proficiency with web API’s, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS environments such as AWS, Azure
• Proficiency with modern HTML5/CSS/LESS
• Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
• Proficiency with how web applications work including security, session management, and best development practices.
• Experience configuring cloud platforms/applications
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client facing
• Certified ServiceNow Administrator and/or Implementation Specialist

Consulting Skills

• Proven team player and team leader who is willing to roll up their sleeves and be hands-on as well as architect and lead projects teams
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to mentor other IT consultants.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships and teams
• Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

This is a fulltime position so no corp to corp please.

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