ServiceNow ITBM Developer

ICF's IT modernization division is seeking a ServiceNow ITBM Consultant with a strong functional background in Project & Portfolio Management, Demand Management & Ideation, Resource Management, and Application Portfolio Management.

The Team:

This ICF ServiceNow team currently supports a federal client providing Agile delivery with high focus on applying ServiceNow best practices to enable data governance strategy and maximize reuse of common data elements to maintain high data quality.

The Work

This is an exciting opportunity to join a team who has been working with the client for almost a year to define and implement their ITBM needs. The ServiceNow ITBM Developer will be part of an established team supporting a federal client with the implementation of the ServiceNow Project and Portfolio Management (PPM) module. The developer will be configuring the PPM module as well as working closely alongside functional resources to define the system scope and objectives.

Position Responsibilities:

• Formulates and defines system scope and objectives.

• Prepares detailed specifications for programs.

• Responsible for program design, coding, testing, debugging and documentation.

• Technical knowledge and responsibility of all phases of applications systems analysis and programming.

• Understands the business or function for which application is designed.

• Instructing, directing and checking the work of other technical team members.

• Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients. responsible for front and back-end web development.

• Experience with programming languages and databases including PHP, HTML, CSS, JavaScript

Required Skills:

• 2+ years experience developing on the ServiceNow platform.

• 3+ years of IT application system experience in technology solution delivery.

• Experience with platform customization in relevant delivery platforms

• Experience should include scripting, integrations, platform configuration, design, Service Portal customization, and deployment.

• Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management

• Experience working and developing with JavaScript - HTML5, Jelly, jQuery and AngularJS.

• ServiceNow Certified Implementation Specialist and Systems Administration Certified

• Experience implementing systems using the Agile/Scrum methodology

• Excellent communication skills.

• US Citizenship required (required by federal government for this position)

• Must be able to obtain Public Trust security clearance.

Preferred Skills:

• Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.

• ServiceNow Developer Certification is strongly preferred .

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Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement .

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