Service Technician

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and service. Also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The Field Service Technician performs the following duties in the field with minimal supervision and coaching.

Personal Competencies: Extreme attention to detail and accuracy. Must be flexible to work days, nights or weekends if necessary. This position has a varying work schedule and is required to participate in an on-call shift rotation. Some travel may be required. Ability to work independently with minimal supervision yet be flexible and have ability to work in a team environment.

Safety: Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards. Must be able to successfully pass a drug screen, background check and have a clean driving record

Essential Functions

• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis
• Provide sound technical assistance to all customers and distributors
• Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance
• May assist in the installation of new car wash equipment
• Performs repairs and corrects malfunctions as necessary
• Modifies or updates equipment when required
• Maintains tools, test equipment, and materials in a professional manner
• Maintains all company owned and leased equipment in proper condition
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
• May work with processes that are unique or peculiar to customer needs
• Involved in the problem solving process regarding customer complaints
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
• Keep abreast of new developments and innovations leading to improved departmental and company performance
• Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.

Education and Experience

• 3-5years field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities

Communication Skills

• Excellent communication skills (written and verbal) is a must
• Ability to read and comprehend documents and follow simple instructions

Technical Competencies

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Ability to read and understand electrical diagrams
• Understanding of OLC controllers, low voltage control circuits and three-phase power

Behaviors/Work Environment/Physical Requirements

All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.

Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.

Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.

Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.

Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.

Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.

Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting and/or standing
• Maintain a professional appearance and grooming standards as outlined

PM21