Service Supervisor

Overview: When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.Responsibilities: As a Service Supervisor with Willowick, you will oversee and coordinate all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Willowick standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:

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  Manage the completion of all work orders generated from resident requests
• Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
• Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
• Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
• Implement and oversee inventory control
• Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
• Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
• Prepare and manage the maintenance and capital expense budget for the property
• Participate in regional and firm-wide initiatives and assignments
• Participate in staff’s evaluation process as needed and determined by Supervisor
• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
• Comply with all Willowick policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards and regulations
• Effectively manage personnel overtime usage, audit accuracy and provide approval of personnel time sheets
• Provide staff with correct equipment, tools, and training as appropriate to the property
• Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
• Adjust and operate the fire alarm and life safety systems
• Monitor and manage building energy use and maintain energy management programs
• Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
• Ability to troubleshoot standard operations and repair problems with limited supervision
• Successful completion of all required training programs within required timeframes
• Able to analyze mathematical data related to financial and operational decisions

Qualifications: Minimum Requirements include:

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  High school diploma or equivalent form an accredited institution preferred
• Three or more years of property maintenance management or related experience
• Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
• Appropriate EPA Certifications for refrigerant recycling
• Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
• Proven ability to train and direct others
• Driver’s license to operate machinery in property
• Ability to work an on-call schedule
• Excellent written, verbal and customer service skills

Closing: Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.
Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.
Visit www.willowick.com or www.hines.com for more information.
We are an equal opportunity employer and support workforce diversity.
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