Service Specialist 3

1. Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems. Installs projects as necessary.

2. Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.

3. Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

4. Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

5. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

6. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

7. Provides technical support to end users and field labor when applicable. Transfers knowledge and expertise to other Specialists.

8. Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provides performance feedback to management regarding Field Project Specialist I and II.

9. Keeps up to date and informed on all company products, services and policies.

10. Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

11. Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

12. Performs other duties and responsibilities as requested or required.

• 5 - 8 years: Previous experience in the low voltage industry, especially in the areas of fire, life safety, access control, intrusion, video or similar.

• Associates or better in Electronics Engineering Technology

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)