Service Manager

Overview: POSITION SUMMARY:
Under the direction of the General Service Manager, this position exits to assure quality service repairs and processes by enforcing quality standards; supervising staff.
Responsibilities: ESSENTIAL FUNCTIONS:

• Identifies current and future customer support programs, provides assistance with equipment commissioning and ensures responsive service calls by establishing rapport with customers, management, technical personnel, technicians and other persons in a position to understand servicing.
• Achieves financial objectives by preparing an annual service department budget; scheduling expenditures; analyzing variances; initiating corrective actions, providing information for profit meetings.
• Maintains service staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Ensures production operations by determining work priorities, scheduling overhauls and repairs, maintenance, and installation of machines, tools, and equipment.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Protects employees and visitors by maintaining a safe a clean working environment.
• Maintains technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Qualifications: EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a high school diploma or equivalent is required with five to seven years’ experience providing service advising services.
• Associate’s Degree in a technical curriculum will be considered with a minimum of three years’ of experience in a similar role at a management level.
• Must have good communication skills and proper business etiquette.
• Ability to multitask and establish priorities.
• Ability to maintain organization in a changing environment.
• Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines
• Must have good working knowledge of MS Office programs.
• Must have a valid Hawaii Drivers’ License with a good driving record.

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TESTING REQUIREMENTS: *
Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.

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PHYSICAL DEMANDS: *

• Walking and moving about on foot often up and down stairs.
• Handling: Seizes, helps or works with hands.
• Lifting: Raises or lowers miscellaneous paperwork.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position, if required to perform various functions of the job.
• Vision: Read paperwork, employment files and records on the computer.
• Talking: Communications by phone and in person.
• Sitting: Sits at desk. Sits for long periods of time.

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ENVIRONMENTAL: *

• Noise: Works in conditions with constant or intermittent noise.
• Temp/Weather: Works in an office environment.

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ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

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Hawthorne Cat® is an Equal Employment Opportunity/M/F/disability/protected veteran status._*
Hawthorne Cat® Participates in E-Verify.

Job Type: Full-time