Service Leader

BE A PART OF OUR SUCCESS!Founded in 1958, Perkins® operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 90 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position DescriptionAs a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.Responsibilities:

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Qualifications:

• Basic skills such as sanitation, safety, and customer service taught through in-house training
• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
• Must be able to communicate clearly
• Must be able to coordinate multiple tasks simultaneously

Physical Requirements / Environment / Work Conditions:

• Must have high level of mobility/flexibility
• Must be able to work irregular hours under heavy stress/pressure during peak times
• Must possess a high level of coordination
• Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
• Must be able to fit through an opening 30” wide
• Requires frequent reaching, bending, pushing and pulling
• Exposure to heat, steam, smoke, cold and odors
• Requires continual standing and walking

Benefits & Perks:

• Health Benefits
• Competitive Salary
• Flexible Schedule

DisclaimerThis job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.