Service Engineer, Air & Fuel

JOB SUMMARY

• Provide systems specific support for all model Falcon aircraft to the command center, field service representatives, service centers, vendors, repair agents and/or customers in regards to Fuel system and Pneumatic systems troubleshooting, technical concerns and questions;

• Cover after hour support when scheduled (frequency: once every 8 weeks)

• Deliver information to customers through letters, articles and presentations (seminars, customer meetings…)

• Collaborate actively with coworkers and all customer service departments including Dassault Aviation;

• Monitor system / component failures and usage to identify issues and substantiate corrective actions;

• Provide feedback and make recommendations regarding product improvements to program management;

- Provide on-site customer assistance as required; - Provide technical reports as necessary;

• Support specific special projects, programs, or assignments as assigned by the manager of Systems and Completions Engineering Support.

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Provide support to the Command Center, Field Service Representatives, Service Centers, Vendors, Repair Agents and/or Customers to resolve issues including but not limited to AOG support;

• Provide on-site customer assistance as required;

• Cover after hour support when scheduled (frequency: once every 8 weeks)

• Work with Dassault Aviation to support and develop solutions to technical issues;

• Write letters to customers, reports, technical syntheses and executive summaries upon request;

• Interact with W/H vendors and repair agents as necessary to support the Dassault Aviation teams as they move technical issues through the product support agenda process;

• Act as a focal point for all DFJ departments providing input on technical issues related to systems support;

• Attend and/or prepare regular meetings as necessary;

• Review documentation for technical accuracy, spelling, grammar, and readability prior to customer release;

• Develop and deliver presentations at customer meetings and company seminars;

• Validate service bulletins and maintenance procedures with W/H customers and/or DAS facilities on behalf of Dassault Aviation;

• Track, monitor, and report findings for special investigations of failed equipment in coordination with Dassault Aviation;

• Support the DFJ model specialist as required for system based issues;

• Support the investigation of NFF and DOA parts

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