Service Coordinator

Service Coordinator

ColonialWebb is seeking an experienced and friendly Service Coordinator to join our Building Service team in Richmond. Service Coordinators perform scheduling, dispatching, and purchasing for customers and Service Technicians.

If you are a people person and enjoy delivering top-notch customer service, we would like to talk with you. Join our team and take your career to new heights.

Who we are:

ColonialWebb (A Comfort Systems USA Company) is a proven leader in the Mid/South-Atlantic region that provides practical and innovative mechanical solutions to customers ranging from small businesses to Fortune 500 companies. We are proud to say that in 2022, we will celebrate our 50th anniversary.

We have a strong business presence in Virginia, the Carolinas, DC/Maryland and other surrounding states.

Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing

What we will offer you:

• Market, competitive wages based on experience
• Opportunities for career growth, training, and development
• 401(k) plan with a generous company match
• Personal leave, paid holidays, bereavement leave
• Excellent Medical, dental, vision, and Rx drug insurance
• Life and accidental death insurance
• Short and Long-Term Disability insurance
• Company sponsored wellness program
• Employee Assistance Program
• Tuition reimbursement
• Employee referral incentives
• Scholarship program for employees children
• Discounts at major automotive, computer, and cell phone companies

What you ll do:

• Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling.
• Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.
• Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed.
• Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)
• Communicate multiple times daily with technician on work status and schedule planning.
• Edit or consolidate technician repair notes in Penta after work completion.
• Create purchase orders and order or pre-order necessary materials for repairs or maintenance Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues.
• Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable.
• Advise BSS/BSM when Building Service personnel are unable to meet workload requirements
• Advise BSS/BSM of any potential technician problems such as tardiness, absence, difficulty troubleshooting, inspection/quote/NTE overages, callbacks, scheduling issue.

What we re looking for:

• Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical)
• General understanding of HVAC equipment and systems (preferred)
• Ability to work a flexible schedule including overtime (when necessary).
• Ability to work independently without direct supervision
• Possess the courage to make informed decisions without outside input
• Demonstrate dependability and display a strong work ethic
• Possess and demonstrate excellent communication and customer service skills
• Ability to perform multiple activities in a timely manner with high accuracy
• Possess organizational and superior follow-up skills
• Ability to adhere to numerous customer-specific requirements
• Ability to demonstrate a positive attitude when dealing with internal and external customers
• Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads
• Possess strong working knowledge of Microsoft Office programs
• Demonstrate excellent spelling and grammar skills and be able to type 40 WPM

How to apply:

Employment applications are accepted online at www.ColonialWebb.com/careers .

EOE M/W/Disability/Vets