Service Coordinator (FAMILY NETWORKS) - Worcester, MA

Wayside Youth & Family Support Network is a children’s mental health agency serving Metrowest, Central, Eastern and Northeastern Massachusetts Areas. Our 450+ employees are interested in helping children and families strengthen and enhance their well-being. Come work for us!!!

Family Networks Service Coordinators develop and maintain excellent working relationships with DCF administration and staff in the Area Office; assist in development of collaborative relationships among community and contracted providers; function as a resource for ongoing information and problem-solving within the DCF Office on Network issues. Service Coordinators will accept and process DCF referrals to Family Networks, following guidelines for family participation in decision-making and facilitating Family Team Meetings. Candidates are encouraged to have a strong knowledge base in DCF standards and practice and community-based services as well as demonstrated skills in cultural competence, management, negotiation, teambuilding, and effective communication, and organization.
Salary Range $18.50 /hour to $20.00/ hour Salary for this position ranges from the “base” rate of pay (as listed above)—for someone with the minimum required credentials. Adjustments up from the base rate of pay could include such factors as years of related experience externally, educational background, years at another position within Wayside, needed language fluency, and/or particular areas of expertise.

This position is currently fully remote due to COVID but as the Worcester East Area office opens, there will be an expectation to attend work out of the Worcester East office, travel to various programs and families homes.
Minimum Requirements Minimum Education: Associate’s Degree required Minimum Work Experience: At least one year in a related field preferred Care Coordination: Meet with families to assess needs with DCF. Send referrals to service providers. Complete emergency placement searches. Complete placement searches. Coordinate placement intakes. Coordinate service start dates. Monitor the quality and appropriateness of services/placements through treatment/utilization review meetings. Complete Duty Day responsibilities Shadow Family Team Meetings. Build up to appropriate caseload based upon standard expectations. Administrative: Provide electronic copies of action plans to DCF and providers. Initiate/Input service referrals. Maintain an organized calendar of meetings. Customer Service/ Client Interaction: Provide high quality customer service to DCF staff and providers. Liaison: Liaison between DCF staff and providers. Build and maintain relationships with DCF, providers, and communities. Group Facilitation: Facilitate treatment/utilization review meetings. Write Action Plans.

Family Engagement: Assist DCF in helping families and adolescents engage in the services that are being delivered to them.

Successful candidate is asked to be engaged in Wayside’s commitment to Diversity, Equity & Inclusion. Wayside is an Affirmative Action/Equal Opportunity Employer. Bilingual, Bicultural, & LGBTQI applicants strongly encouraged to apply!

• Generous tuition reimbursement
• Substantial repaying of student loans
• Generous vacation, holidays & sick leave
• 403B retirement plan with match provided by Wayside
• Life, AD&D and Disability insurance
• Career Ladder and Job Advancement