Service Analyst - Bswift Team

This position is responsible for using strong communication and technical skills to

properly handle service inquiries and process benefit renewals.

Duties and Responsibilities:

• Support and assist administrators with basic ongoing system functions and

questions

• Identify and assess customers’ needs to achieve satisfaction
• Troubleshoot and research issues to identify root causes
• Use deductive problem-solving skills to investigate and solve a broad range of

problems.

• Assist with reporting requests
• Update the system with any requested changes (ex. plan, rate, or rule updates)
• Assist with ACA processes and data auditing
• Understand employee benefits and necessary configuration rules, including cost

calculations

• Attend all team and global team meetings
• Attend all webinars for respective system/vendor
• Train administrators and update custom administrative user guides
• Create and maintain client documentations and records
• Follow communication procedures, guidelines, and policies
• Perform Open Enrollment (OE) demos for current clients
• Stay current with system information, changes and updates
• Facilitate client calls when needed
• Assist with agenda and call notes for client calls

Education and experience:

Bachelor's degree in a related field preferred

1+ years of experience using bswift SaaS preferred

Qualifications:

• Experience with HR Technology, preferably benefits administration OR experience,

at a benefits brokerage firm

• Good customer service skills or prior experience
• Ability to multi-task, prioritize, and manage time effectively
• Solid technical skills, especially with SaaS and Excel
• Excellent grammar and communication skills
• Project management skills
• Basic mathematical skills
• Ability to work in a team-oriented environment
• Strong communication skills and active listening