Service Advisor - Owings Mills, MD

Service Advisor

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• High School diploma or equivalent
• Dealer Management System(s), Outlook, and MS Office
• Associate Degree or certificate in Automotive Technology, preferred
• Retail automotive service experience, preferred
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Must have two years of driving experience

Employee Benefits

• Full benefits from day 1 for you and your eligible dependents
• Aetna PPO and HSA plans (including infertility and transgender coverage)
• 2 medical plan choices with $0 paycheck contribution
• Vision & dental plans (including orthodontic coverage)
• Healthcare and Dependent Care Flexible Spending Accounts
• Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Company paid Life, AD&D, short-term and long-term disability
• 401(k) match, Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
• Back-up childcare and employee discounts
• Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
• Voluntary Identity Theft and Legal Services plans
• Adoption and surrogacy benefits