Servers - Riptides Sports Grill At The Holiday Inn Resort Pensacola Beach

Summary

The Restaurant Servers is responsible for taking orders and serving food and beverages to guests. This role plays an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Engages and creates a positive experience for guests.

- Greets guests and presents menus.

- Sees to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and make suggestions based on their preferences.

- Takes and serves food and drinks orders, up-selling when appropriate.

- Maintains knowledge of the menu and all specials.

- Arranges table settings prior to guests being seated.

- Always keeps tables clean and tidy.

- Ensure guests are enjoying their meals and takes action to correct any problems.

- Prepares checks that itemize and total meal costs and sales taxes.

- Delivers checks at the end of their meals and collect and handle payments.

- Cooperates and communicates with all serving and kitchen staff.

- Adheres to all relevant health department rules/regulations and all customer service guidelines.

- Maintains a friendly attitude, attending all guests in an efficient and prompt manner.

- Collects used dishes and utensils from tables and returns them to the dishwashing area.

- Projects a professional manner with an emphasis on hospitality and guest service.

- Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.

- Supports other staff to ensure guest satisfaction.

- Adheres to safety and quality regulations.

- Handles guest complaints and solve problem to the degree possible.

- Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of server and customer service experience required, hospitality industry preferred.

3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Knowledge of reservation and POS systems.

6. Ability to work with computers and good knowledge of operating software preferred.

7. Must be able to multi-task and be detail oriented.

8. Must be a team player.

9. Ability to work independently with minimal supervision in a high degree of autonomy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health.

- The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 50 pounds.

- The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $9.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Bar
• Casual dining restaurant
• Fast casual restaurant

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Gulf Breeze, FL 32561: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location