Server Manager
- Full-Time
- Austin, TX
- TEXAS DEPARTMENT OF MOTOR VEHICLES
- Posted 2 years ago – Accepting applications
To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs highly complex (senior-level) managerial work administering the daily operations and activities of the Information Technology Services Division (ISTD) Server team. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating Server team activities and functions; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.
Please note that position is eligible for part-time telecommuting.
ESSENTIAL DUTIES
Manages day-to-day activities of staff in the Server team.
Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
Oversees, plans, directs designs, coordinates, and administers servers, server tools, server systems, and subsystems adhering to requirements of the agency.
Resolves server and server operating system operational issues; maintains server related hardware, software, and associated server hosted applications.
Oversight of Active Directory, email, virus scanning and other related server environments.
Provides information, direction, and/or recommendations regarding server equipment and software.
Oversees RedHat Linux (6.x and above) and Windows (2008 and above) OS system administration and support for users, systems, and services to end-users and/or technical staff.
Oversees ForgeRock OpenAM, OpenDJ and and OpenIDM OS system administration and support for users, systems, and services to end-users and/or technical staff.
Determines operational, technical, and support requirements for the location, installation, operation, and maintenance of servers in multiple remote data centers for agency.
Planning and support of DIR/ATOS Data Center Services, Google, and AWS server hybrid or direct cloud environments.
Oversees and administers M365 email/systems, virus scanning, Active Directory, end user accounts, profiles, file sharing, access privileges and security; Internet/Intranet Support; local network and remote connectivity, hardware/software support.
Plans, prepares and oversight of briefings, reports, and evaluations on systems efficiency and utilization; establishes and ensures that appropriate security controls are maintained and enforced, develops procedures, training manuals, and conducts presentations.
Oversees, maintains, monitors, and manages preparation of server security policies, utilization, and availability statistics. Develops and plans tools for server and system optimization.
Oversees and coordinates testing and validation of Disaster Recovery Planning (DRP) and Business Continuity Planning (BCP); provides input and feedback to DRP and BCP activities.
Schedules and assigns projects and/or tasks to staff, establishing and monitoring goals and objectives.
Ensures state and agency policy and process are followed in all team activities and makes recommendations for improvements.
Works with ITSD leadership to identify future resourcing and capacity needs, including developing technical specifications and requirements.
Confers with ITSD leadership to develop strategic plans and long- and short-term goals for the team.
Develops and implements techniques for evaluating Server team activities.
Plans, implements, coordinates, monitors, and evaluates policies and procedures; and monitors compliance with policies and procedures.
Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.
Identifies areas of needed change and makes recommendations to improve operations.
Provides technical expertise and guidance regarding questions related to the Server team.
Oversees the implementation of changes resulting from new legislation.
Oversees special investigations, program analyses, research studies, and internal audits.
Supervises the work of others.
Performs related work as assigned.
COMPETENCIES
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers. (13)
Customer Focus* - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. (15)
Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought by others for advice and solutions. (17)
Delegation - Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work. (18)
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. (19)
Directing Others* - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. (20)
Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. (24)
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. (25)
Integrity and Trust* - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gains. (29)
Managing and Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. (35)
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answer. (51)
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. (53)
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of local, state, and federal laws and regulations governing the procurement, management, and security of information technology resources.
Knowledge of the principles and practices of public administration and management.
Knowledge of the innovation, developments, and trends in information technology.
Skill in oral and written communication to convey complex and highly technical information to a diverse audience.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in exercising sound judgment and effective decision making.
Skill in establishing plans and setting objectives and goals that support a diversified information technology application development stack.
Ability to demonstrate self-motivation, self-direction, and adaptability, as well as analytical, problem-solving, and conflict resolution abilities.
Ability to develop, nurture, and communicate section, division, and agency mission, values, and vision effectively.
Ability to lead and motivate staff, providing direction in planning, organizing, evaluating, managing, team building, effective leadership, and organizational techniques, principles, and practices.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional office environment.
Ability to provide excellent customer service.
Ability to supervise the work of others.
ADDITIONAL INFORMATION
Job offer and continuation of employment is contingent upon:
- Proof of education and experience listed on the application.
- Eligibility to work in the United States.
- Satisfactory results from a pre-employment criminal history background check and driver’s record check.
- Compliance with Selective Service registration for males ages 18-25.
Veterans:
If selected for the position the following must be provided for proof of veterans’ preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
Submission of Application:
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application, but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Qualifications
MINIMUM REQUIREMENTS
Education and Experience
Graduation from an accredited four-year college or university with a degree in computer science, computer information systems, engineering, or a related field.
Minimum of five (5) years’ experience in increasingly responsible experience in analyzing, developing, and/or supporting application development projects, three (3) of which in a managerial or supervisory position.
Experience may be substituted for education on a year for year basis.
Graduate-level education in computer science, computer information systems, engineering, or another relevant field may be substituted for experience on a year for year basis.
Lead worker, coordinator, or project lead work experience may be substituted for supervisor or management experience on a year for year basis.
Licensure and/or Certification
Must possess and retain a valid driver’s license from state of residence.
PREFERRED REQUIREMENTS
Information Technology Infrastructure Library (ITIL) certification is preferred.