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Server Job In Another Broken Egg Of America At Johns Creek, GA
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Server

  • Full-Time
  • Johns Creek, GA
  • Another Broken Egg Of America Franchising, LLC
  • Posted 3 years ago – Accepting applications
Job Description
Primary Responsibilities:
  • Serve guests and create a warm and fun atmosphere for both guests and fellow employees.
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of the position. Works to the restaurants “Sense of Urgency”.
  • Arrive at work properly prepared for service according to policies.
  • Answer any questions about food and drinks including ingredients of entrées, preparations and accompanying items.
  • Greet newly seated guests in a friendly manner within 1 minute of being seated.
  • Take drink order at guest greeting, deliver beverages and up sales. Take entire order and repeat order to guests for clarification.
  • Suggestively sells menu items, such as appetizers, entrees, beverages and desserts.
  • Enter order on POS computer system quickly and in proper sequence and use appropriate abbreviations and changes to ensure clarity to kitchen.
  • Attend to guests needs when delivering food and check back with guests to ensure their satisfaction.
  • Observe guests to respond to any additional needs.
  • Ensure guests’ expectations have been exceeded. Obtain problem solving skills to resolve food or service issues.
  • Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
  • Assume responsibility as a cashier, as that is part of your job.
  • Accept payment and provide change or credit card sign off slip within 1-3 minutes of guest payment. Follow appropriate accounting procedures for closing checks, promo items, employee discounts & gift certificates.
  • Uphold and maintain high quality customer service and hospitality at all times.
  • Keep wait station clean. Set up & take down station according to opening and closing procedures.
  • Adhere to company sanitation policies and procedures.
  • Keep immediate supervisor fully informed of all problems, issues or unusual matters of significance and take prompt corrective action.
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectiveness of the position.
  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
  • Monitor cleanliness of restrooms and outside perimeter of building.
  • Maintain a clean, organized and stocked work area, notify manager of any shortages. Set up stocking area, restock & prepare stocking area at closing for startup the next day.
  • Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (Hostess, bussers) available.
Job Qualifications:
  • Must be dressed neatly and well-groomed in company approved uniform at all times.
  • Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.
  • Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
  • Walk or stand most of 6-8 hour shift.
  • Must be able to read menu items and speak English.
  • Able to reach, bend, stoop and perform cleaning duties.
  • Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests.
  • Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
  • Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
  • Required to carry trays and supplies. Assist in re-stocking & detail cleaning of all aspects of the restaurant.
  • Must be able to clearly communicate guest’s needs to other employees including bussers, hostess, and manager.
General Training Points:
  • Always wear a genuine smile – enjoy yourself!
  • Treat each guest as you would like to be treated, make the guest comfortable.
  • Personalize your thank yous.
  • Suggest appropriate drinks, offer Bloody Mary's & mimosas, lattes.
  • Understand what the guest is ordering – repeat when necessary.
  • Show off your menu knowledge – Suggest specific items such as your favorites or popular items using descriptive words in your recommendations.
  • Your knowledge of the menu and drinks will translate to the guest being more confident in your service.
  • Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation).
  • Work on service awareness (smile, speed, teamwork, guest feedback).
  • Organization is your key to success – develop a system.
  • Communicate as you move through the restaurant (safety).
  • Be aware of surrounding tables – Teamwork!
  • Always be professional – maintain a positive attitude (even in busy times).
  • Guest satisfaction and exceptional service is your first priority.
  • A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).
  • Review proper table set-ups.
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