Server Assistant

Job Title: Service Assistant Reports To: Department Manager/Manager on Duty
Classification: Variable Employee Job Code: Non-exempt (paid hourly)



Position Overview

Sets and resets dining room tables. Assists with clearing tables, refilling beverages, running food and restocking clean plates, silverware and glassware. Cleans wait stations and other areas of the restaurant throughout shift and at close.

Licensing Requirements:

• Food Safety Handling Certification - as required by state or local laws

Experience/Education/Knowledge:

• Experience in full service restaurant environment is helpful, but not required
• Successful completion of Razzoos training for this position required
• Must be of legal age to operate certain equipment in compliance with federal, state or local laws

Essential Skills/Experience:

• Integrity - must comply with cash and credit card handling policies and protect the Companys assets
• Guest Service Orientation - anticipating guests needs and consistently following Razzoos Steps of Service
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking
• questions as appropriate and not interrupting at inappropriate times
• Speaking - talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness - being aware of others behavior and reactions and understanding why they react as they do
• Critical Thinking - using logic and reasoning to identify the needs of a given situation
• Reading Comprehension - understanding written communications and documents
• Arithmetic - utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
• Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
• Memorization - the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting - legible writing skills for various Company forms and documents
• Time Sharing - the ability to shift back and forth between two or more activities or sources of information
• Team Oriented - actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused - ability to adhere to Company safety standards at all times
• Work Schedule - ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Characteristics:

• Self-directed - ability to work well with little or no supervision
• Sense of urgency
• Positive attitude and professional demeanor
• Organized, detail oriented; recognizes errors quickly
• Guest focused and solution-driven
• Multi-tasker
• Team oriented
• Communicator - clear written and oral skills
• Safety conscious - follows all safety and sanitation policies
• Professional image - neat, clean, pressed
• Dependable - consistently works agreed upon schedule and gets to work on time
• Committed to Razzoos 6-2-101 (Philosophies and Values)

Essential Duties and Responsibilities

• Deliver Hospitality to every guest
• Honor guest requests or communicate requests to appropriate server, bartender or manager
• Clean and reset tables according to specifications of restaurant
• Remove plates and silverware when all guests have finished
• Set up and break down work area for each shift. (These are Open/Close responsibilities that are paid at minimum wage.)
• Restock and maintains service stations in a clean and orderly manner throughout shift
• Expedite and run food
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Empty trash cans using appropriate safety and sanitation measures
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands:

• Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs.
• Move about the kitchen areas quickly and carefully
• Stand/walk during entire shift
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

• Fast-paced environment
• Narrow spaces between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• SSeveral guests or tasks to attend to at one time
• Background noise, i.e., employees speaking simultaneously
• Exposure to hot (kitchen) and cold (walk-ins) temperatures

Brand: Razzoos Inc.
Address: 1414 Market Place Blvd Irving, TX - 75063
Property Description: 90 - Irving
Property Number: 90