Senior Technical Writer

Senior Technical Writer

The Company

Boomi is a highly collaborative, rapidly-growing product development company that designs a cloud-native platform for enterprise architects, integration developers, business analysts, and administrators to unite everything in their digital ecosystem, so that they and their customers achieve better outcomes, faster. The products we create enable our customers to build complex processes with ease and familiarity through a visual interface; manage and synchronize data across domains; and control the creation, deployment and management of APIs—all made possible by making it faster and easier to link data, systems, applications, processes, and people.

Boomi is consistently named as a leader in iPaaS, and as one of Philadelphia’s Best Places to Work. For more information about Boomi, visit http://www.boomi.com

Join us to do the best work of your career and make a profound social impact as a Senior Technical Writer on our User Experience team in your home office, in the United States (this is a remote-friendly position). We are currently a fully-remote company, due to COVID-19, and will remain a remote-friendly company once we can safely return to site. We are headquartered in Chesterbrook, PA, and have product teams that were colocated in Philadelphia PA, Cambridge MA, and Exeter UK offices — when it's safe to do so, occasional travel will be required (<10% travel).

What you’ll achieve
We're looking for an experienced Senior Technical Writer to join our growing Content practice in the User Experience Organization. You have the skills and enthusiasm for tackling complex concepts, and the desire to influence processes and strategies that accelerate the efficiency of documentation processes. You also have experience writing about, and using Cloud applications, including Enterprise Integration as a Service (iPaaS). Experience with API Management and/or Runtime environments is especially desirable.

This team is seeking someone with unique skills, experiences, and qualities, to add to the diversity of our group, but we want someone who shares a knack for simplifying the complexity of our Platform's robust capabilities, so that information is presented to users in clear, consumable, actionable ways. You will:

• Deliver accurate, concise, and well-written technical online content, on-screen help, error messages, and other content that will help and enable our users to perform their tasks.

• Innovate and modernize content and its delivery through the evaluation of metrics.

• Analyze and understand user needs and expectations in order to effectively advocate for them.

You will be responsible for documentation of our Runtime environments, as well as supporting documentation for 1-2 other service areas. In addition to the technical writers and UX writers, you'll be working side-by-side with UX Researchers, Product Designers, Quality Engineers, Developers, Program Managers, and Product Owners. This role reports to the Director of User Experience.

Key Responsibilities:

• Gather technical information from primary and secondary sources.
• Write concisely to deliver and maintain effective technical documentation for both technical and non-technical users in accordance with Boomi Style guidelines.
• Engage other documentation specialists to suggest improvements, including gaps in content.
• Use software and issue-tracking tools to verify the accuracy of your work.
• Receive constructive feedback/criticism gracefully, and use it to improve your job performance. You respond in kind, to others.

Essential Requirements – Joining this team requires knowledge of:

• Strong English communication skills. Candidates will be asked to provide writing samples of conceptual, procedural, and reference content.
• Structured authoring, including DITA-XML.
• Adapt to a fast-paced, flexible environment with a willingness to learn and grow. You are curious and dig in so you understand not just how the product works, but why it matters and the value added. Curiosity is one of our team's Core Values, and we seek people who align to these values (below)
• Writing API documentation and/or about Runtime environments
• How to multi-task, prioritize, and work independently in a fast-paced, Agile environment. Additionally, you have the ability to engage with subject matter experts (SMEs) and do independent research in order to deliver important information to users.

Desirable Requirements

• Experience with automatically generating API documentation topics in HTML format from Java source code.
• Experience in writing, editing, and organizing technical content according to accessibility standards.
• Experience conducting accessibility testing within technical documentation content.
• Creating and editing graphics and/or videos.

Team Core Values:

• Be Scrappy:Commit to doing your best with the time and resources available; be nimble, lean, and flexible.

• Collaborate Respectfully: Provide a safe space for the exchange of ideas and feedback; communicate clearly and candidly; engage in active listening.

• Demonstrate Open-minded Curiosity:Ask questions, try new things, and recognize that there is always more to learn.

• Give a Damn:Demonstrate your passion for the work, the Content and UX communities, and helping others grow; challenge respectfully, but directly.

• Take Ownership:Show accountability by taking responsibility for your work and actions; show leadership by looking out for others.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.