Senior System Engineer

The Senior Systems Engineer is responsible for high level remote and onsite service and support needs for our customers. This relates to all technology, including but not limited to: workstations, servers, printers, networks, and vendor specific hardware and software. The Senior Systems Engineer will serve as a subject matter expert on strategic core competencies and provide thought leadership on new and emerging technologies. The Senior Systems Engineer will work on more complex projects involving security, networking, and firewall and advanced computing environment administration.

Essential Duties and Responsibilities:

* IT support relating to technical issues involving Network devices (Switches, Routers, and Firewalls), Solid knowledge of Microsoft's core products as well as virtual environments Microsoft, VMware, etc.

* Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

* Implement and support disaster recovery solutions.

* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

* Remote access solution implementation and support: VPro, RDP, VPN, Terminal Services, and Citrix

* System architecture analysis to include system reviews, recommendations, and design

* Serve as a subject matter expert on strategic core competencies and provide thought leadership on new and emerging technologies.

* Act as a mentor to both service desk technicians and other junior engineers to foster team work, promote training and personal growth and to exceed customer expectations

* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

* Documentation of technical processes, procedures, and systems

Additional Duties and Responsibilities:

* Improve customer service, perception, and satisfaction

* Ability to work in a team and communicate effectively

* Escalate service issues that cannot be completed within agreed service levels

* Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.

* Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

* Develop in-depth knowledge of the service catalog and how it relates to customer’s needs

* Document internal processes and procedures related to duties and responsibilities

* Responsible for tracking and recording all time and expenses

* Work through a daily schedule that has been established through the dispatch process

* Understand processes by completing assigned training materials

* Enter all work as tickets, both service and project

* Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCA or CCIA, SonicWALL, Fortigate, Cisco CCNA / CCNP, or VMware VCP, Security - CEH

* Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

* Diagnosis skills of technical issues

* Ability to multi-task and adapt to changes quickly

* Technical awareness: ability to match resources to technical issues appropriately

* Service awareness of all organization’s key IT services for which support is being provided

* Understanding of support tools, techniques, and how technology is used to provide IT services

* Typing skills to ensure quick and accurate entry of service request details

* Self-motivated with the ability to work in a fast moving environment

About Nexigen

Nexigen is located near the heart of downtown Cincinnati and was founded in 2003 by 2 engineers. Through sales and growth Nexigen now has over 35 employees. Nexigen has a large facility right outside of Cincinnati in Newport.

Company Features:

1. PAID TRAINING – (Nexigen pays for your training and then bonus’s once you complete your certs).

2. We have a private parking lot for all employee’s

3. Large lab environment for testing, pre deployment work.

4. On premise Gym room at company HQ

5. Open work environment (Low stress, engineer friendly)

6. Healthy compensation package (75% percent health coverage)

7. Cincinnati - Emerging 30 Winner / Fast 55 winner (Great growth)

8. 401k matching program

9. 15 Paid days off per year

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Under current COVID restrictions interviews will be scheduled via Zoom.

Education:

• Bachelor's (Preferred)

Work Location:

• One location
• Multiple locations

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused

Company's website:

• www.nexigen.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place