Senior Software Engineer, Service Mesh (Contract) - Remote

Please note that visa sponsorship is not available for this position.

We are excited to consider a remote contract engineer! Remote team members will be expected to work out of their home office.

At New Relic, we're building and scaling one of the largest and fastest-growing observability platforms in the world!

The Telemetry Data Platform organization at New Relic builds the platforms, products, and foundational services for secure, automated, reliable, and dynamic ingestion and processing of telemetry data.

We are looking for a Senior Software Engineer with site reliability focus to help automate, maintain and scale our services, which are built upon a hybrid datacenter / cloud environment accepting over 70 billion HTTP requests a day from our customers. You will be at the heart of the teams supporting New Relic’s infrastructure and will work on a team that provides global service mesh and load balancing solutions. We provide these services on-premises, as well as using our multi-cloud infrastructure.

• Maintain our Service Mesh in K8s, including edge and service proxy technologies like Envoy or Istio.
• Work with a tier-1 gateway service that does Request routing, load balancing, protection from spikes, AuthN/AuthZ orchestration at the edge
• Mitigate risk by improving SLIs and SLOs by altering, monitoring and scaling microservices and event-driven logging with a particular focus on providing a secure and reliable platform, ensuring engineers are paged when it matters and don’t get paged when it doesn’t
• Partner with leadership, architects, and engineers to improve the availability and resiliency of our critical tier-one services, which can run up to 165k RPM
• Reduce operational toil by working with the team to automate processes
• Develop and promote Site Reliability Engineering principles, standards, and tooling, specifically with secure, high throughput processing in mind, and mentor other engineers in reliability-related skills
• Host “game days” to test assumptions about reliability, build capacity plans and learn what will break before it matters to customers
• Write runbooks and improve documentation

Must-have:

• 5+ years building & shipping production software or supporting production software through DevOps or SRE roles
• Experience with networking protocols, especially DNS, HTTP, TLS, BGP, and TCP.
• You are comfortable automating with market tools (Terraform, Ansible) or integrating systems using a high-level language (Go, Python).
• Experience working with distributed systems at high scale
• Experience working on technically and organizationally complex projects with the ability to identify risks and weigh tradeoffs
• High level of emotional intelligence with collaboration, communication and listening skills that encourage different perspectives and creative solutions
• Experience mentoring engineers and leading by example

Nice-to-have:

• 
  Experience facilitating game days or chaos engineering experiments in large organizations
• Some experience with Java
• Exposure to a container orchestration system (Kubernetes, Mesos)
• Experience with Global DNS Infrastructure (NS1, AWS Route 53), and CDN.
• Experience with common load balancers, including F5s or public cloud.
• Experience with AWS or other large network provisioning and architecture

How do you know if this is the right opportunity for you? At New Relic, we offer:

• Large organizational scale (70+ engaged, collaborative and productive engineering teams)
• Employee resource groups to support a diverse workforce
• Communities of practice, connecting engineers with similar technical interests
• Opportunity to work on a product that all your technical friends use

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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