Senior Site Reliability Analyst

Nielsen Media would not function without our Technology teams! We are catalysts for delivery quality, on-time, reliable measurements to clients, and we are cultivators, growing our employees through education, skill building and experiences. Around the globe, our Technology teams are relentless in our pursuit of superior analytics, technology, process and support.

Explore and discover Nielsen! Nielsen is the global standard for entertainment data and technology focusing on audience measurement, audience insights, and audience experience.
Gracenote, a Nielsen Company is the leading provider of entertainment metadata and media recognition technology that powers the world's top broadcast, on-demand, and streaming platforms for television, movies, music, and sports.
Together, Gracenote and Nielsen power audience experience, measurement, and insights throughout the world, aggregating and authoring the largest entertainment metadata dataset available.
Gracenote is building a Site Reliability Engineering (SRE) team that will act as a horizontal across Gracenote Video Engineering and is looking for a self-starter to help jumpstart the team. In this role you will work closely with the Director of Software Engineering to define and implement best practices that bring better visibility to the availability and performance of our applications.
This fully flexible (remote / on-site / hybrid) role can be based onsite at the Gracenote office in Queensbury, at the Nielsen headquarters in New York City, or at the Nielsen Tech Hub in Oldsmar (Tampa). This role can also be fully remote / work from home anywhere in the Eastern Time Zone, or hybrid. Most of the current staff is either fully remote or hybrid. Responsibilities:

• Work with Customer Experience (CX) & engineering teams to define & document SLI/SLOs
• Lead efforts w/engineering teams to create common dashboards & alerting practices around the SLIs
• Work as a liaison between engineering teams and SOS team (Service Operation Support) to help expand the type of support incidents the SOS team can manage
• Liaison w/Nielsen Cybersecurity to assist engineering teams in understanding & implementing new security protocols
• Work with engineering teams to ensure they have viable D/R plans
• Engage with development teams throughout the life cycle to help develop software for reliability.
• Apply analytics on historic data, such as incidents and usage patterns, to predict issues and measure effectiveness
• Act as project lead on cross-team initiatives involving system resiliency and cybersecurity

Qualifications

• Bachelor’s degree in computer science, engineering or a related field with an information technology focus
• Experience with enterprise monitoring solutions like Datadog, Grafana, Prometheus, Alertra
• Intermediate experience with SQL
• Strong customer orientation with an affinity to proactively own, communicate, and follow-through projects and issues
• Ability to work well in a cross-functional, environment with a highly collaborative, team oriented approach to problem solving
• Experience or knowledge of current information security solutions and technologies, including cloud, network and host based products
• DevOps engineering or IT systems administration experience
• Experience with AWS and Linux command line
• Preferably experience with at least one programming language

ABOUT NIELSEN As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms?—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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