Senior ServiceNow Engagement Manager

Senior Engagement Manager

ServiceNow Practice

Location: Virginia or Remote

Veracity is currently seeking a Senior Engagement Manager to join our fast-growing ServiceNow Practice team. You will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team. NOW Create Implementation Methodology training required. Travel Requirements: 25% or less

What you get to do in this role:

The Senior Engagement Manager will be responsible to develop and manage relations with key client stakeholders. Work in partnership with clients to provide best practice solutions in order to meet their business objectives. Provide oversight and management of scope, time and schedule on assigned projects. Develop Work Breakdown Structures and full project plans using MS Project, or other project management tools and methodologies including Agile, NOW Create. Update resource plans on a regular basis as directed by management. Ensure project collateral is delivered to client in a timely manner and centrally stored. This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes. Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture. Collaborate with Solution Consultants, Business Process Consultants and Technical Consultants to deliver solutions to client. Manage discovery workshops at client site and/or remotely to validate requirements for engagement. Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients to ensure high Customer Satisfaction Survey ratings. Build on current platform knowledge by learning new modules and broadening skillset. Continue learning service delivery solutions, technologies and methodologies. Maintain professionalism and an uninterrupted work environment during all client meetings and interactions. Uphold excellent time management and organization skills. Remain disciplined and self-directed. Demonstrate leadership and be a team player with a record of accomplishment in managing multiple complex projects. Be a trusted advisor to the customer through understanding their existing and future needs to drive the ServiceNow solution. Keep up to date on all platform Delta releases and held certifications.

To be successful in this role, we need someone who has:

• Bachelor's degree or equivalent practical experience (5-10 years).
• 1+ years working with on ServiceNow platform implementations.
• 3+ years’ experience in management consulting, process design, or product management.
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills.
• Exceptional skills managing delivery of business requirements within the ServiceNow platform, agile ceremonies, user stories, process guides and project collateral.
• Strong interpersonal skills with a strong customer centric mindset.
• Experience leading executing complex strategic and operational initiatives at large organizations.
• Experience partnering with and advising executives.
• ITIL V3 or V4 Foundations Certification preferred. CSA Certification preferred. PMP Certification preferred.

Consulting Skills

• Proven team player and team builder
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships

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