Senior Salesforce Administrator

Job Description & Qualifications

\Position Purpose\

Responsible for managing

the CRM (Customer Relationship Management) for Salesforce including but not

limited to user management, data management, platform configuration,

requirements gathering, testing, and training. Collaborating with product owners, software developers, architects, and business stakeholders to support business strategies and objectives.

\Major Tasks, Responsibilities, and Key Accountabilities\

Configures platform applications, settings, workflows, and automations. Facilitate Sales lead management and sales opportunities within the platform. Maintains complex dashboards; including reports, validation rules, formulas, custom workflows, process builders, batch and queueable jobs, custom fields/objects, and other Salesforce.com customizations.

Collaborates with key business stakeholders to understand business

requirements to develop specifications and technical designs. Post implementation validation through

testing and promoting user adoption through user training and support.

Leads the data management of the Salesforce CRM by setting up appropriate objects and fields, managing data schema, and monitoring the flow of data from various sources. Monitors data quality and integrity; including

executing data load, data migration, and data quality projects.

Work with the team on projects during the requirements discovery phase through implementation and deployment of completed projects.

Administers all account functions including adding, setting up, and removing users as necessary within the platform. Prepares appropriate profiles, roles, and permissions to ensure correct access.

Create and maintain system documentation; including Salesforce policies

and procedures.

Stay up to date with Salesforce releases, features, and best practices; provide recommendations on implementation to management as appropriate.

Preferred Qualifications & Job Specific Details

Experience in an enterprise sales organization

Experience implementing a CRM

Sales Administrator Certification

\Career Level Dimensions\

Typical Training/Experience

• Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.

Problem Complexity

• Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.

Autonomy

• Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.

Leadership

• May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.

PRID

PRID163

Job Locations \US-GA-Norcross\

Posted Date \4 weeks ago\ \(1/4/2021 11:57 AM)\

\Job ID\ \2020-40803\

\Business Unit\ \Construction Industrial WC\

\Functional Area\ \Information Technology\

\Remote Position?\ \No\

\Position Type\ \Full-Time\